out of 62 reviews
36 Horsham Downs Rd
Rototuna,
Hamilton City
07-852 5925
“My husband and I went to Fuego on Friday evening as we really wanted to have the Tarakihi Gourmet sandwich which we’d had there on a previous occasion. The waitress who was most unfriendly told us that as it was on the lunch menu we couldn’t have it. We asked if she would ask the chef as we had gone there especially for that. She left and then returned stating that they couldn’t do it as it was unfeasible for them to serve lunch meals at dinner time as they needed to charge dinner menu prices and that if they did it for us they would have to do it for others. The attitude and manner in which it was relayed was so offensive that we told her we would prefer to dine elsewhere, to which she replied “That’s fine!” We went to Smith & McKenzie and had the most amazing service. No wonder the restaurant was full whereas Fuego was empty (bar 2 tables!) I called on Monday to speak to the owner who wasn’t in. I replayed our experience to the manager on duty who said he would ask the owner to call me the next day. I am still waiting for a call! That was 5 days ago. Although we live in the area we will not dine there again.”
