out of 63 reviews
36 Horsham Downs Rd
Rototuna,
Hamilton City
07-852 5925
“One of the worst experience in terms of the service we’ve received.
Once we were ready to order, my partner waved at one of the waitresses and she pretended that she didn’t see us. It is quite embarrassing to get ignored like that, even people from the next table had a awkward face knowing that we are being ignored. (She could’ve at least nod her head at us from a distance so we know that she saw us, rather, she’s decided to avoid us totally).
After 4 attempts my partner eventually walked over to the waitress and informed her that we are ready to order(in a very polite manner). She walked over to our table in such grumpy way and apologised to us in a very sarcastic tone and told us how busy they are.
Towards the end of the dinner I saw her rolled her eyeballs at my partner from the back (after she served the table behind where my partner was sitting)…
We consider ourselves the most friendly customers out there, we are always nice to the stuffs at the restaurant and are expecting a friendly service in return.
It isn’t always the about the food, yet our entire mood for the night was ruined.
We feel sorry for the owner of the restaurant who perhaps isn’t aware of this.
I can but don’t wish to go so far describing this particular problem waitress.
Too cheaply hired perhaps?
The other thing is to steer clear from the deal voucher online for this restaurant, we got asked 3 times (first time at entrance, 2nd time before order, 3rd time after order) to confirm that we were using the deal voucher. I mean, does it matter if we’ve got a special offer? It seems to me that the discount you get does reflect on your meals……and services.
Some people probably got too drunk to pay attention to the service…
If quality customer service and good food is what your are after, I suggest you don’t waste the time and money going to Fuego…”
