I am a coeliac so need to be gluten free and no choices, they said they do their own orange juice. Not good, I think it was lemonade or mello yellow added to it. Service bad, food not good. We visited from Christchurch, very disappointing. Ordered Thai chicken salad it was no that at all.
Awful do not waste your time going here. Upon arrival we were awkwardly greeted then the old lady says “oh have a few of these don’t you” referring to our deal vouchers however it was the first time going there. We ordered 2 $6 iced chocolates which weren’t even cold and one came out big one came out small and so I took them back to the lady and asked why this was, she said the special needs boy who works there was just trying to be nice however she then said “I will take the big one back and make it a small one then” in her smarty pants voice. She then came out to serve a table beside us and said in a loud voice “don’t worry it, the boys been screamed at” was that to show off in front of her friends she was serving or was it to try and be little us? then he was made to apologize which was not on he was so nervous when he was around this lady, and when he spoke. Yes he made a mistake but to be so rude to your customers and him being screamed at is ridiculous. Then no goodbye or have a nice day. I will definitely be following this up with the manager as you cannot treat special needs people or anyone in fact the way this lady has treated us all today.
Absolute crap. We were visitors from out of town. We arrived with deal vouchers and the woman was rude about us having them and ask so many questions. If they don’t want vouchers don’t sell them. Got iced chocs and they were like milo and milk served for morning breakfast at home. Lunch was greasy food slapped up. Wouldn’t recommend.
Went here on holiday using a deal voucher, 2 breakfast meals or $18. The food was very average.
Then we had our usual Trim Late’s which I can only describe as close to dishwater. When we returned them to the counter the woman actually tasted the coffee from the cup that I had been drinking from (ewwwww) and then proceeded to tell us that it was a great coffee.
She gave us a refund but said she would not be refunding coffee again because it was the perfect cup! She also had the audacity to tell us that they serve the best coffee in the bay which is an absolute untruth.
Went into Napier city and had a lovely coffee at one of the many fine cafe’s there.