Auckland City 09 302 0244
- Mon – Sun 7am – Late
- Price Range: Moderate, $15 - $25
- Meals: Breakfast, Lunch, Dinner
Living up to its name, Caravanserai in Chancery Square in the heart of the city is a warm and cheerful haven where you can relax, unwind and have a taste of the eclectic and exotic Turkish and Mediterranean cuisine
18 Reviews for Caravanserai
My friend ordered a lunch, she had eaten half of her meal and then she discovered a dead black spider in her dish! That is very disappointing. The waitress kindly apologized and insisted on replacing the meal but my friend didn’t want anything else because she lost her appetite. Instead she ordered a dip.
The disappointing thing about this was that when we went to pay, the owner made my friend pay for the dip and did not apologize about the dead spider in the dish. The owner should not have even charged my friend for anything because when you stuff up an order that badly you do not charge the customer.
My friend kindly paid for what she owed but seriously guys, I work in a restaurant and when something like that happens we make sure that we do not charge the customer because of the inconvenience.
Owner, please learn some freaking manners.
Their lunch specials are pretty awesome at around $14 each, with chips as sides.
Their aioli sauce is really nice, I usually order their scotch and have it rare.
The location gives this place an extra star for convenience, however beware any parking around the area will cost you an arm and a leg.
Late at night my friends and I go for beers and shisha, and again it is a good environment for that also.
Have not tried their dinner menu, as it is quite logical it’s not the best place to have dinner. It is more of a bar than a restaurant, so I don’t understand a lot of the negative reviews, which I find a little silly
We had a bad experience and would not recommend this place to anybody. We ended up going to the restaurant next door.
To the owner you need to educate your staff to communicate your expectations to the customers before they are seated. Your customer service is disgraceful especially in a country like New Zealand!
There is no correlation when it comes to food and price here. You get a handful of food, which would barely fill anyone up, for a hefty, hiked up price. I’m not sure whether or not they even realise that their portion sizes are ridiculously small, and just go on that fact that eating in the CBD is meant to be fancy, and their food is exquisite, therefore serve their customers with less. This applies to the Shish chicken & many other dishes served here.
Secondly, staffing. The bald Turkish man is an extremely rude waiter, who only caters to his friends and tables with attractive girls, and prioritises them over new and other guests. He quite often gets you to wait, and hands tables to others while you’re still waiting. I have been here for Shisha and drinks numerous times, and quite simply, I will not go back. The rule apparently is ‘Everyone must buy a drink’ when they smoke Shisha, and this is repeated over and over again when ordering to make sure they can squeeze every penny out of you. They are reluctant to serve you and give you tables if you go in big groups, this ‘restaurant’ is only out for your money, the owner is extremely money hungry.
Shisha – I don’t think these guys even bother to clean their pipes. A thorough clean of each pipe ensures that the Tobacco is not harsh for the next person/s who use the pipe. 9 times out of 10, their Shisha comes out and after about 10 minutes, it starts getting harsh and will definitely make you cough when you smoke it. This is because they have not cleaned the ash out of the top part where the tinfoil is, or they have not cleared the old tobacco, but to simply cut costs, they just add more tobacco onto the existing black, burnt out tobacco. The wait on charcoal is extremely long, and by the time it comes out, you would have made your mind up to leave the place.
Overall, the service is poor, unwelcomingMore, the shisha pipes are poorly handled and harsh, food is extremely overpriced and not worth the money. Would not recommend anyone to go here, and anyone who has will know i am taking the words right out of their mouths, right from the minute they approach the waiters for a table. If it were possible, this restaurant would get 0 stars.
Second, when the food came out we were all quite shocked with the portion sizes for the ridiculous price. I paid $22 for this tiny bowl of food with some salad. it was nice, but not worth that amount of money. I was left hungry too…
Third, all the the guests who had ordered the shish chicken or the lamb got a cold meal.. A rice portion was even left off one of the shish chickens and it had to be sent back. this was also overpriced. This place should not be recommended for its service or food. We were all quite disappointed and went to Denny’s afterwards. It ended rather awkwardly with the birthday girl apologising to all her guests for the bad food. not really how a birthday dinner should go at all.
The waiter – Turkish I think, is rude and seriously doesn’t give a toss about customers, he has no idea what customer service is, I mean even a “smile” he can’t do. We ordered shisha – it came 40 minutes later- as he forgot to say the flavor we wanted and then after about 30minutes he came back arguing that he wants it back as it is getting busy- SERIOUSLY? We paid about $25 for a shisha which I might add doesn’t even have enough tobacco for it to burn fast and makes you cough until he comes and fixes – which he didn’t and seemed hassled every time we asked for the coal to be changed. Given my background in making shisha – I opened the foil and saw a tiny bit of tobacco burnt – this to me looks like they used a second hand tobacco and added a drop of one to save costs. And for the coal which is free – He just grabbed one off another table’s shisha and put it on ours. Disgusting! He used the same pipe to test it instead of taking off the plastic hygienic top, and left his bad breath on it; after figuring out for himself it doesn’t work, he just walked off. To this point we were furious- as he attended the other table which had all his friends or girls sitting on it, and totally ignored us. We decided to settle our bill…. and leave that place with a bad experience and bad taste.
There are many other places that do shisha – (fort street, high street, Turkish cafe in Dominion road) who have people who are nice, happy to serve and give you what you paid for.
I can’t imagine this place getting busier with that kind of attitude- Auckland is small so this bitter taste spreads faster- and the so called “authentic Turkish” service and food is seriously misleading.
I would not spend a cent there again, and rather givMoree that money to people who deserve.
One word “Bad”
Worst part, the set of rules are different for middle eastern people and the rest. The manager or wait staff who ever it was, is an absolute example of s**t customer service.
We arrived at this place and asked for Sheesha. We were asked for ID’s which we showed and ordered for 2 drinks and sheesha. After 5 min, he returns and tells us the manager has asked each one of us to order a drink and nibbles in order to get Sheesha. Are you effing kidding me??? At the same time I saw some Arab students walk in and order just Sheesha which was served immediately.
I love middle eastern food but at this place, service is just s**t.
You don’t wanna go here unless you want to be treated bad. The min I could rate this is 1 star, doesn’t even deserve that.
It was my friends 21st and we wanted a table so we asked the nice gentleman if we could have a table of like 10 or 15 people.. of course it was OK so he sat us at two different tables. We were alright with it for a while… then I asked him if we could refrigerate the cake and when it was time we could have the cake.. So I handed it to him inside the box expecting it would sit in the fridge and come out on a nice serving plate with a knife…
Cake time came round and we got the cake… still in the box… he placed it on the table with a knife on top… expecting us to open it and cut it and serve it… (he didn’t even sing happy birthday) was pretty shit service if you ask me… then later before we left he asked us to pay 10 dollars for that cake service… Wtf?
Doesn’t even deserve one star as the food is way over priced… as well as the shesha… sigh
However, after 20 minutes of ordering food and asking for water, we were still waiting for water to arrive and it only came after we asked for it for a second time from a different staff member. Also, that 1 aforementioned wait staff first told us to wait on a reserved table then told us to move to a table which could only sit 2 people without blocking the entrance (we had 3), then placed us outside on a cold day. When the restaurant cleared up (before our food was served), we asked to move inside and that wait staff sighed loudly before letting us move in though there were plenty of empty tables by then. What could have been a nice meal was ruined by 1 unpleasant staff.