Used the groupy voucher deal – $20 for a $40 value.

Service was average could be better.
Food was delicious, hot and very fresh.

A few areas to touch up on –
Front lady comes across as blunt and has no people skills.
Had order pork dumplings, rice and sweet n sour. Only received the s&s dish and waited for agess for the other two. They took too long so we left, but noticed I was charged for the dumplings and the rice we didnt have.

Note: check your bill (=

Food was just ok, service was ok although my butt wasn’t even touching the seat before they wanted our order – 35 mins from beginning to end. Home from Hong Kong yesterday and was looking forward to the same, it wasn’t. A little advice ………check your bill!!

I have had better, not in Auckland mind you, the environment was ok, it staff were ok, the food was ok.

that’s about as much as I took away from this place.

not the worst, but not the best either.

We had been here a couple of times previously with the groupy vouchers and were very happy with the service, the food and the staff. So was concerned to read recent reviews about the bad service and expected the worst next time we went with our last vouchers. Well absolutely no problem. Admittedly the solemn faced woman was not there, but our service was very attentive, friendly and most pleasant. The food was hot and delicious with the 1 exception of the prawn spring rolls which have been to die for in the past, this time were a disappointment. Very greasy and not as crisp as usual. Seemed like they had been reheated. So that was shame. But other than that, I would still be happy to go back until such time as I have a bad experience. So go, give it a go, hopefully you will enjoy it as much as we have.

Food is fine but harsh pricing and the appalling customer service. However the setting out is nice and it has a nice mood.

The food is absolutely beautiful! Love their yumchar! Although the friendliness is terrible, the service was quite fast. The manager is always not friendly (have been here 3 times now). But once you taste the yumchar, you can compromise the service. The price is reasonable. The regular one is $3.8, Special $4.5, extra special $5. The recommended ones are fried spring roll (long tubes in a glass), hakao (prawn n pork in a transparent flour skin) and siao may. You might also want to try the beef ribs, very delicious! Make sure you try the fried ice cream as a dessert. Better to eat in a group, minimum 3 persons, so you won’t be paying too much. I usually spend $15/person for between 3 people.

My partner and I have recently scored a deal on Groupy – $20 for $40 worth of voucher to use at China Yum Char Restaurant & Bar

However on payment we were advised the manager of the business has decided that only 1 voucher can be used between myself and my partner. I pointed to them that the fine print clearly states “Maximum of 3 vouchers per table, use one per person.” so this means myself and my partner were entitled to use 2 vouchers between us.

The manager as well as the staff on duty at the front desk (Dory and Maggie) were rude and refused to honor the second voucher. They said they have recently changed their Policy on vouchers. When I demanded to view the ‘Policy’ in question I was told that it’s a ‘Verbal’ policy and they were unable to show me the so called policy in writing.

I find this highly unacceptable especially for a business whose primary purpose to advertise on Groupy is to elevate their profile and to attract new customer which in this case have failed miserably.

However food was good though but customer service is appalling!

P/s: Even their web site is broken, it redirects to a placeholder site

The food was really yummy.
Such a busy, happening place, last Saturday night. They turn things over fast-fast-fast here!

The service was hilarious – I’m so glad I read the reviews here before I went along – otherwise I would have been shocked by the briskness of the main lady who served us. She was so abrupt and had such a “Kim Hill”-style bulldog expression when we tried to seek explanation for how/what/etc. The reviewer who said something about not expecting any chit-chat from them or much explanation of the food’ was a great bit of foreknowledge to have!

But, having an understanding of the fact that that’s just how this place operates, made the experience a great one – full of laughter and delicious, interesting food. In a unique atmosphere.

PS: parking out the front is available for $4 (cash only) per hour, which you go in and pay at the reception of the restaurant, and pay and display.

they over priced some dishes,deep fried tofu for $10?
also they only walk around with expensive dishes…
we are so not going back there and get rip off again.

Firstly it the only Chinese restaurant that does Yum Cha at night that alone is 5 stars.
The Yum Cha is great like most Yum Cha places in the city.
The Sea Food is fresh and the service I find average like most other Chinese restaurants.
They should put all signs in English to that non speaking people can read their special menu’s.

Other than that good Chinese food in the city.

A pleasant introduction to chinese food. I was a bit grossed out that we had to share a table with a couple that liked to spit into their dish though. But the food was good.

I came here with my husband three months ago for yum cha. The food was tasty and the atmosphere was fantastic. However, the price was a bit more expensive than many yum cha restaurants in Auckland.

Great food, hot with great variation. Lots of fresh vege dishes as well as the deep fried stuff. YUM custard tarts and the Durian Tarts were a nice change as well. A very busy restaurant with busy staff. Don’t expect any chit-chat from them or much explanation of the food…not so good with the english but I don’t go to Chinese restaurants for the english!! Clean toilets too..!

This is THE BEST Yum Cha in Auckland. Great service, delicious fresh food, quick service. Especially good when you become a regular and they know what you like!

This place is only concerned about money-making has the worst customer service we’ve ever experienced! The food is average, not as good as other Chinese restaurants in the city. I wouldn’t choose to go there again.

The first greeting we received was a lecture about how much money we made them lose by accidentally booking under two names (even after we apologised).

Next, as my cousin was suffering from an allergy attack and we needed a glass of iced tap water, we were told that they would have to charge us for the tap water.

The teapot was not filled for more a good half-hour.

Finally, as we questioned about a few charges on the bill, they actually made rude sarcastic comments!!