The look from the road is fine but once you enter it is just a big empty box filled with tables and a couple of plants (but the fireplace is impressive if not relevant in summer)

Tables where a bit small and the staff pleasant enough but not engaging.

The food was unimaginative, ok if you are hungry but not a dining experience, especially for the prices.

We would try some where else before going back

I have been to this place alot and every time it just keeps getting better, even when they are very full they always treat customers extremely well, really well priced for real Italian food and those cakes are simply amazing, also best coffee in Rotorua by along way,

Visitors to Rotorua. Family of five. Food Okay. Service started off okay then went bad. Seated at a table too small for us, when meals came out had to move empty bottles of drink to the floor to make room for the entrees (they were not cleared from the table by the staff). Entree’s not cleared away before the mains came out. We were pretty much left to ourselves after the last lot of food came out.. NO offer of more drinks, dessert… No standard courtesy questions eg. how was your meal, did you enjoy yourself….. Will not return there again.

Not cheap but the food was well worth it. The meals here taste great and deserve a visit for sure!

We visited this restaurant for the second time on the strength of the food & wine. The service on our first visit was disappointing, the second time dreadful, 2 & 1/2 hours for one course. We had to ask for our order to be taken & weren’t offered dessert or coffee It was Rotorua marathon day so understandably busy, but we were ignored long after most of the other customers had left. A great shame, we won’t be going back.

Great food, reasonable prices and good service. We visit here quite often and we’re never disappointed

Great food, good service, good wine, price is ok too.
What else do you need to know!

First off, service was not so great so it wasn’t a good start to the night. Waitress gave the wrong drink to someone at our table and when we told them, there was not a simple “sorry”. Instead, the owner/manager decides that she must take care of our table in case WE “mis-interpret” anything else. She was cold and snobby – not what is needed when dealing with customers.

HOWEVER, I gave Ciccio 3 stars as the food compensated for the terrible pre-dining experience. All our dishes were delicious and they had a good selection of pasta.

Enjoyed the food although the servings were small and the spaghetti bol was lacking in taste and the actual spaghetti was just warm – could have been hotter.(But that is just a personal opinion and no big deal) Might have just been a bad night for staff but none of them looked like they enjoyed working there….although the service was good it was missing the “it” factor and staff just seemed to want to do enough to get by. The occasional smile and greeting does’nt cost anything……a bit of staff hospitality training would not go astray.

Eaten here 3 times when visiting Rotorua.
Fantastic food, great choices, loved the Rissoto, staff are really friendly.
Wouldn’t bother going anywhere else as I’m
looking forward to trying more ofthe menu.

This is my favourite place to eat when we visit Rotorua. The food is awesome and the staff are lovley. Our first visit was a breakfast, how good can breakfast be? Well at ciccio it was absolutely delicious and the hash browns are to die for. We will be back again, and again. Don’t even want to try other places now!