Bad Bad Bad!!!!!! 0-stars
This is the worst Denny’s Restaurant ever!
I Even formally wrote a complaint about my terrible experience and i didn’t even get a reply! Denny’s NZ, you need to pay more attention! Shocking!!!
Highland Park branch should be closed down.
My husband, baby and I dined here for dinner one night, it looked bad as soon as we walked in (go with my gutt next time and turn around and leave)
We got seated and it took ages for the unfriendly waitress to take our order, when we finally got our dinner after a long wait, I still had to wait another 5-10mins just to ASK for cutlery.
When we got our food, only half the plate was full, I ordered the salmon, it was totally over cooked, under sized and looked like it had been from the week before, it tasted terrible too and side veges were cooked to death and cheese sauce was watery. My husbands steak was very under sized, over cooked for what was requested (med) and I swear a very small amount of chips (could have counted them) they were cold and dry. He also ordered the veges and the portions were both different, weird.
It came to time to pay, and it costed far too much, it should have been free! They didnt even ask how the meal was. Very bad service. And might I add the whole time we were seated all we heard was yelling staff in the kitchen, swearing and joking around.
We are frequent Dennys customers, but our usual is Auckland City and New Lynn. Far better service there, if we hadnt had great experiences at the city and New Lynn branches we would have been PUT OFF for good.

Went here Tuesday for their 1/2 price breakfast. Beware they are now charging you for the drinks that are FREE with the breakfast any other day. This is not half price because you paying extra for the drinks very misleading and poor customer ethics this chain of restaurant has.
Just wanted to let people know because they will not inform you of these changes to their promotions from last year before hand ONLY when you go to pay.
Wish they are honest with their customers instead of advertising for 1/2 price and then having hidden costs.

Denny’s seems to be popular because of its brand, but this place was very poor. Dirty utensils, poor staff and tasteless food. Needs a lot of improvement! Have been a couple of times and each time it seemed to get worse and worse. Not recommended!

Went there for their half price breakfast special.

Food not brilliant, but considering the amount of food you get, and with the average price of $6.50 per meal (in our case) with free filter coffee (and free refills) or tea, couldn’t really complain about that.

Wanted to have fried eggs with my breakfast, told by the waitress that its the same as the sunny side up eggs… Uh, no its not! Didn’t want to argue with the waitress so just went along. Shouldn’t really advertise saying you cook the eggs any style except boiled if your waitress cant tell the difference between fried eggs and sunny side up eggs!

Apart from that, the service is average, would have to wave the staff down when they walk past as they are all too busy with other customers, as it was busy at the time, so its understandable.

Have visited previously and had their burgers (again on a tuesday with their half price burgers). Very good burgers to be honest. Two people went and ordered two burgers with fries for only $11! (or $5.50 per person). Went there for brunch and with the amount of food we got, we did not go hungry until very later that day! Even if you did not go on a Tuesday, $11 can last you two meals! (or maybe even three meals if you have really small stomach) so worth every penny!

Will definately go back!

There wasn’t a star below poor, which is where this restaurant rates. Would have to be the most disgusting meal I have had……ever!!!!
Surf & turf, asked for med/rare, was delivered well overcooked, so much so that the meat was grey, sent back. The second one was med/rare, but was that tough I could sole my shoe with it.
My daughters surf & turf was also way overcooked.
My grandsons burger pattie in his burger was again well overcooked, dry & grey, best use for it would be a frisbie.
To top the whole thing off, those of us that had the surf & turf were up all night on the loo.
DO NOT EAT HERE!!!!
The only up side was the staff, very pleasant & helpful

Food was bland, and tasteless. Had to wait a very long time for food but the lady serving us was quick to bring drinks and take your orders.

Went to Dennys highland Park the another night, I ordered a new chicken burger item off the menu and it was the worst piece of food I have been served for sometime.
I could not eat it.
My friend ordered the omelet which was OK.
My friend also ordered the Tiramasu cake for dessert which was off…! the cakes cream had gone off and smelt of off milk and unfortunately for my friend upon first bite tasted it too.
The manager made a brief unapologetic apology and returned with a new fresh piece which was fine.
Having being served food that was off I was surprised to be charged for the dessert at all and would have felt it would have been appropriate to have the dessert on the house as some form of damage control but no.
You have to ask yourself how is it a restaurant can miss a dessert that is clearly off, what type of quality control do they have and what else do they serve up that is off but not noticed….chicken maybe!!
The restaurant like the cake needs more attention as it really feels and smells like its unclean.
Id like to add that I stopped coming to Denny’s Highland park some time OK and made this particular visit only because it was the only place open.
Its really gone down hill in the past year.
Myself and others used to frequent this restaurant for breakfast often as it was good value for money but the quality of the food has hit bottom though they could recoup their losses and sell their sausages to the riot police as rubber bullets.
The service is slow and the amount of times they mucked up orders doesn’t help them.
I don’t expect top quality food from Denny’s but I do expect food that is not off and not over cooked.

Go for geriatric breakfast. New menu not as good, $5 special, Plenty of coffee. food passable OK to take kids

During my first visit here, i ordered Nasi Goreng…and…i hated it.

I keep coming back to dennys though, because my friends and i love their desserts. thats all.

Poor quality food, not worth the price, we ordered 3 mains and we hated every bit of it. Food takes long to come and pretty cold. Fillets are cold and rubbery. Never will I go there again. I feel its just waste of money.

Takes ages for food to come out , and when it does the food is really cold.. especially there mashed potato.. wouldn’ mind if you got nice warm food and have to wait…..when asked for jug of water plenty of times.. they would always bring out glasses … overall not such a good place to eat …

Had dinner with extended family from out of town on Saturday evening.Fantasic night had by everyone.Lovely setting,friendly staff,very good food and didnt have to wait long for food to arrive.Will definately be going back again.Great value for money.Well done.

The staff at Denny’s is why l would not give it any type of positive star. The length of time it took them to attend to our order was 20mins we literally had to ask to be served….and sad part is that it wasn’t busy…. Then it took 40mins to recieve our orders, we came close to walking out….and adults were served first before our children…..no staff notifying us what was going on…then asking them where was the rest of our orders….we all voiced Dennys as one of the worst places to eat at….we would never recommend Denny’s at highland park….we would let our friends and family know if they asked us about Denny’s. Denny all l can say you were a Mothers Day nightmare….The only best thing that happened was Food was good.

Went to Dennys Manukau but that was packed so decided to go Highland Park …BAD MOVE!!!!…we waited 30mins for our food, and by the time we got it, it was cold!!! … we could hear the staff mocking each other, and the couple that arrived after us, were served first!!! how rude!!!….it was my husbands birthday brunch, and thanks to Highland Park it was ruined!!! … never ever going there again, I’d rather wait at Manukau or New Lynn and get better friendlier service with a smile, and we won’t have to wait forever only to be served COLD FOOD!!! … its like it came from the fridge!!! … couldn’t be bothered sending it back, as we would’ve had to wait for another 30 mins and my kids were hungry… this is the most unprofessional, unfriendly, and the worst Denny’s experience ever!!!!

I have been to this restaurant many times and must say that I have never been disappointed with the food. Once we did try different foods on the menu and even though it wasn’t to our taste buds, the food arrived in good time, the waitress kept us up to date on how long the food was going to take and when it did arrive, it looked and tasted good. Although at times there is a waiting time for the food to arrive, if you did the staff to customer ratio, you would notice that there isn’t that many staff on certain days hence the waiting time. If they could tidy this up, this restaurant would definitely be one of the best in Auckland!

Good on you Denny’s, the menu is FANTASTIC!

its dennys what do some people expect.. every time I have been there i have had the same consistent CHEAP food that dennys is famous for.

Very disappointed with the food and service. We waited for 30mins for our food after asking the waitress several times. The food was just terrible. Would not be going back there again.

My family and I often visit Denny’s as an economical place to eat (for breakfast mainly). We have visited most of the places in Auckland, and I can’t help but mention the only one we’ve ever returned to (frequently) is the Highland Park branch. We’ve had nothing but great service there – the staff were pleasant (not outragously friendly) but were fine to deal with. We were placed in a lovely clean area near the window and got our breakfasts in super quick time. We’ve also recently noticed that the meals have been of an excellent standard of late… the french toast was so fluffy and light as well as lovely & hot (pet-peeve luke warm food) so it’s nice when the meal delivered is hot. I must say though, on several occasions we’ve visited, I feel very sorry for some of the staff having to put up with some of the rude customers that can’t even seem to manage a ‘please’ or thank you’ or the ability to order in a pleasant tone themselves – so I suppose (after reading some of the previous reviews) it goes both ways for good customer service.

They are always good for breakfast but would never go there for anything else, well maybe a burger, they are good too.

Well where to start…Both my partner and I are in hospitality and we were disgusted with our experience. The staff were unfriendly and rude not even a hello, when our waitress finally came to take our order she has no customer service skills what so ever. We ordered a Sirloin and an Apricot chicken both of which were cut into before we touched it, looked like they was just dumped on the plate and came with a side of over cooked carrots and cold cauliflower our waitress then came back before I had even finished my main to take a dessert order. Then when we had dessert mine was wrong and was replaced quickly but it wasn’t till we got home that we realised we had still been charged for it. We won’t be going back.

we went to dinner and we thought we were going to get good service and have a great time.
But what we got was disappointing as the meals were cold when they got to the table and took to long it was about an hour before we got our meals.

the waiter was not very good at his job and had to ask the chef and manager a lot of questions about the meals, he had poor hearing was not listening to our orders. he also had what seemed to be bad odder which made it seem like there were poor hygiene standards as well. we were disappointed and do not wish to come and eat at Dennys because of these problems.

food was average, took like 20mins to get. But that wasn’t the problem it was the staff, they couldnt even manage a hello at the door. You kind of just got; what do you want to eat; then waited an amazing 30mins for our plates to be cleared and to order desert. I told our waiter of the 30min wait got to sorry at all. usually the desert there is pretty good i believe because i was rather upset she purposely took ages getting our sundaes that has almost no sauce and were half the size they usually are. hmmmm