Hello Pip, As you have not put much information firstly we time all dockets and no clients have ever waited an hour maybe if from the start they have an entrée and eat these and then mains might be an hour but not for a main alone. We have not had any nights in the last five months were we have had only a few diners??? as we have been extremely busy. The steak does not have gristle it has some fat on it as it is sirloin to keep it moist the fish is a extremely popular dish and I am unsure of what you ate as it seems you had three different mains. We would hope like most clients you let us know what you didnt like on the night. I find the term posh to be odd as what does this have to do with anything, is it that we have a beautiful decor again I am unsure If you are so unhappy and been here three times please dont come again as you really dont enjoy it and a lot of others do. Kind Regards Juliearna Kavanagh

Dear Reviewer,

First off, I would like to note your review and the tone of the description of our waitress is boarding on racism, which I find disgusting and callous. For anyone who reads this reply our waitress is a beautiful 5 foot 1 and a size 7 maybe a size 8, so perhaps this reviewer is unhappy with her own body image to make such comments. It is completely uncalled for and disgraceful and shows the nature of this person.

Secondly, for the food and your complaints, you fail to mention that you ordered off the EARLY BIRD MENU which runs from 5pm till 6.30 pm and due to us only having limited seating you must vacate by 7.30pm which we informed you upon entry. You came in at 6.20pm and ordered for $39.50 a Garlic Bread, Entree and Main. To those who have not dined with us, it must be noted that there are no salads on our menu, and when you requested it the waitress told you that she would need to check with the chef for availability. When the waitress informed you that we could make a substitution on the menu, the salad was ordered you did not request it without tomatoes, otherwise the waitress would have noted it on her docket. Since we do not typically serve salads or do any substitutions for our REDUCED RATE early bird menu, we did a shared salad as the chef thought this was going with the mains. When the salad was served with the mains the waitress apologized for the delay in the timing. It was at this point in time that you informed the waitress that you did not want tomatoes in your salad for the first time. Since you seemed very visibly upset to find three sliced cherry tomatoes in your salad the waitress did not want to argue with you and informed you that you had NOT requested no tomatoes in your salad, but promptly replaced the salad sans tomatoes. There were other diners in the restaurant that were appalled with your behavior that evening who made comments after you left. And at no point did our waitress argue with you, it is a house policy to never argue with the clients.

As for the sirloin steak that was sent back to the kitchen, the chef was astounded as it was almost completely eaten when the plate was returned. The sirloin steak on the REDUCED RATE early bird menu does have a bit of fat on it to keep it moist, otherwise it will be dry like a rock. Most of our customers love this dish and we never have any complaints, this was the first time. It was at this point that the chef considerately decided to make you another FULL meal of our Thai Seafood Curry, which the gentlemen said he enjoyed and polished off.

And dear readers, if you are still with me our “Asian“ waitress is a university graduate, born and raised in San Francisco, California from upper middle class family who speaks perfect English and has more class, better spelling and grammar than this reviewer has in the tip of her finger (you may want to practice more “restraint” and reconsider “restructuring” your spelling of restaurant).

Yours sincerely,
The Escape Team