First of all, service is really slow – they either need to hire more staff or train/up skill their current staff to give a better, efficient, quality service. On top of that the food was a huge disappointment – fish and chips were way too oily to the point of tasting re fried, if I wanted cheap quality, re fried, over cooked oily fish I would’ve gone to a cheap Chinese takeaway where I know what to expect with the money I pay, not at a supposed ‘good quality’ restaurant/bar.
Once the tables were cleared after the mains, we had to wait for half an hour before someone finally answered our calls for service to get a coffee, and the ‘latte’ that was ordered might as well have been a flat white, which BTW was made by the maitre’d who burnt the coffee so I had a dark, burnt, bitter coffee which I could not drink.
They should just take out the restaurant and keep it as a bar as its just not restaurant quality at all, unless you like to waste money on poor service, oily fish and burnt coffee.

Alright as a bar to watch sport or have a pint, but the food isn’t very nice.
Nicer food at McDonalds

Went for lunch, for bar food not bad goo proportions and cooked well..

Service was average and rather slow with meals coming out one at a time with a good minute or two between each person at the table being served..
You can tell this is a bar as it was not very clean…

Garrisons, oh how I love you! I love that there is always a seat, I love your incentive programme, I love that the food always come out fast even when you’re busy, I love the thin and crispy pizzas (in fact, all the food is amazing!) and most of all I love that you send me a voucher on my birthday to use! You rock. I’ve been there over 20 times and have never had a bad experience. Keep up the great work!

Went here for a late lunch today. When we walked in a number of people looked our way but nobody came over to us, in spite of us lingering a bit, so we found a table ourselves. Nobody came with any menus so after a few minutes husband got up, went up to the bar, where the very friendly guy behind the bar found some menus for us.
We chose our meal (a platter for 2-4 costing $47), and waited. There was a table of four young people in Garrison uniform eating what looked like lunch (one had a large sandwich she was clearly enjoying). Nobody looked in the slightest bit interested in us, so husband returned to the friendly guy in the bar and placed the order, ordering a couple of beers at the same time, which he brought back to the table.
Waited about ten minutes and noticed a large platter of food up at the kitchen area. Could that be ours? A young woman in Garrison uniform walked past the platter with a tray of glasses. She went to a counter and stated stacking the glasses. It was pretty clear to us that she wasn’t going to bring us the platter in a hurry, so husband got up (again) and walked over to the platter. It had a ticket with our table number on it. So he brought it over.
The group of young people having lunch in Garrison uniform and another woman at the end of the kitchen all looked a little shocked/surprised to see husband being so bold, so I loudly said “What else are we supposed to do? Obviously nobody is going to bring it to us” with my hands in the air in an exasperated fashion.
Now we realised we had no cutlery. Poor husband got up AGAIN, made his way back to the kitchen area, and got our cutlery. I noticed one of the young ones at the table gesturing to another young guy in uniform to get the cutlery for us. Too late. Husband got to it before him, but to his credit he was the ONLY one who ATTEMPTED any service in our direction.
We ate for a bit, drank our beers, found the food without any seasoning and with a very limited choice of sauces, decided that we could have bought the items for around $10 at the grocery store, and jolly well should have done so, as we had to serve ourselves anyway! Our experience left us $63 less than we had when we walked in.
We got up and left. The entire experience was about 45 minutes altogether. During this time NOT ONE staff member came over to our table in spite of being noticed taking menus to other customers who had sat down right next to us. At no time were we asked if our meal were satisfactory. Even when husband got up AGAIN to get a takeaway box, not one of the staff made an effort to do anything, in spite of having looked our way and made eye contact with husband a number of times. No apology, no assistance, no service.
The only good experience in this whole ridiculous episode was the friendly guy behind the bar. Boo Garrison. Shocking. Time to have a look at your staffing arrangements and get some customer service training.

Hi there,

last three 5 month every week I’m visiting Garrison public house but now i cannot ignore the things.
now what I’m thinking
first off all the waiters there are non professional or they don’t want to put the efforts because if we ask them any thing they don’t know. and they don’t talk nicely with us this is our experience.
we have ordered many times different food all the times but always they made a mistake and you have to wait again 30 min to get your original order which is not good.
i always to go there because i love to go there for drink and eat and spend some time there, approximately i spent there more than 600 dollars per month but now i have decided not go there because they don’t take us serious as a good customer.

if I’m not going there that’s a different story but i will recommend to other to go there and enjoy because the atmosphere is good…

Nice atmosphere but overpriced for what you get. $10.50 for a pint of Heineken seemed a bit steep. Had the calamari and was not impressed, it was just a couple of squid tubes covered in batter. They didn’t cut the squid properly. Different

We had Desserts here after a night of shocking customer service from Thai secret garden restaurant. The Customer service we received from Garrison was SUPERB! Desserts arrived promptly and piping hot. Rubarub crumble & choc. Brownie is major yum! Beautiful presentations. Great choice of sitting – we sat right next to Wood-burning Fireplace ONLY disappointment was the Bouncer asking one of our guests to remove her dressy Sequin Beanie as “Hats” were not allowed in-doors! He said it was “rules from Management” BUT thre was no Notice put up anywhere advising patrons of this. AND nor was she wearing a rugby beanie or hat.

Not a good experience at all. Ordered a meal early and 1 hour later I was still waiting despite several requests to the staff to rectify. They seemed rather disinterested in my predicament. I won’t be going back and will certainly not be recommending this place to anyone.

I booked for 20 people, requesting a table in as quiet a location as possible. This was just what we received with the table nicely set up towards the rear of the pub where it was lively but we could still talk easily.

The staff came and took drink orders at our tables and even had portable EFTPOS machines so we didn’t have to queue at the bar.

The food came quickly and my fish & chips tasted great. Other people in my group were just as pleased with their pasta, pizza and salad dishes. All were good sized portions and excellent value for money.

I would recommend the Garrison to anyone looking for good quality pub grub with excellent, friendly service.

Went to Garrison for lunch today, just realised they got table services now (for such a big place, unbelievable). The service was great, chicken burger and ice coffee are sensational as usual. No hustle of any kind, love it. Five stars…

I have eaten and drunk here more times than I could count. I have always received excellent service, and when you think how busy this place gets on a Friday night its pretty amazing. I tend to stick to the pizzas and the Italian is a personal favourite and always excellent.

Cheers Garrison!

I agree with Tracey, poor service, terrible value for money for the food they served and I would never go back to eat there. Continually having to locate a waiter/waitress for service. What’s with that…dont they want our money!! The calimari for $22.50 was the worst I have experienced. Greasy, out of a box and served with a poor salad and fries. For that price I really did expect to get at least good calamari. To top it off the waitress served our meals with a polite ‘enjoy your meals’ but failed to provide us with any cutlery! Nice atmosphere and bar for a drink though but still pricey.

the pasta was good. but the pizza didn’t impress me much…

i like it’s ambiance though, very cozy. we had brunch here and i loved the idea that someone was singing live, with very nice choice of alternative 90′s songs. twas good.

Ive never had bad food from here. The Platter is well worth it if you’re having drinks with friends. They make great Calamari, overall good food, great atmosphere. Consistently good quality, a place to frequent for casual drinks and dinner, no fancy food but its all good! The Only negative for Garrison is you need to order your food from the Bar no table service..
Fridays and Thursday evenings are busy

Good Food, I enjoyed it a lot, will come back, only problem is noise which the guys cant control as too many bubbly diners.

I was disappointed when we arrived because we stood there waiting as the sign said wait to be seated. The waitress came over to us and said just choose where you want to sit. I thought she would seat us.

Another disappointment was the fact there was no table service, but you would think there was with the number of waiters and waitresses standing and talking to each other, some just standing not doing anything. It was annoying to walk up to the bar to order as we had just the spent the whole day walking around the mall and wanted to sit down and eat.

The food was ok but it came at different times. Like one starter would arrive and then 15 mins later the rest of the starters would arrive. The same was for the mains. So we would wait until our food would come so we could eat together.

Overall, I would say it’s a bit overrated and won’t be going back. You want to be able to spend your money on something where you enjoy the benefits.

Had many a good meals here. I enjoy their pizzas and my partner just loves their giant burgers. A bit annoying that they don’t serve bottled spirit drinks as my partner enjoys the pre-made Jim Beam and Cola rather than hand mixed (which also works out more expensive). Garrisons can be extremely busy from time to time as it is a popular venue but staff are always up front an honest about any service waits that may occur. Always nice food and service along with an excellent atmosphere.

We have been to Garrison on a number of occasions and have held meetings in the upstairs private functions room several times. We cant speak highly enough of the brilliant service and high quality food we receive. Even when this venue has hundreds of All Black Fans packed into the space the food is still always extremely fast, fresh and full of flavours, we often wonder how they do it! Highly recommended, best offer around.

Have had a few lunches here and everytime had one of the lovely pizza’s. Just the right size, and toppings.

Good selection of food and beers, friendly and prompt service. Toilets also clean and tidy.

Enjoy

Good food at reasonable prices, and it always comes fast. The quessadilias, their Aucklander pizza, and the Kiwi burger and the steak are all very good. Their menu suits anything from a snack to a 3 course meal, although service is pub style and barely a la carte. Good staff, and helpful waitresses. Dont quite like the music though, which is either played by a really bad dj, or a playlist that repeats many songs in a short space of time. The music also doesnt flow, and some of it doest suit the venue. But overall 3/5.

We’ve been here on a number of occasions and have yet to be disappointed (knock on wood).

The food’s good and at reasonable prices. Best thing is that they serve PINTS!!

Was in Garrison last Saturday for the All Blacks game. Really busy but great atmosphere and staff were friendly and helpful. We could see the game as there are plenty of TV’s and a huge projector.
Had a steak and a pizza throughly enjoyed both and the food was served in only 20 mins, which is a good time for freshly made food!
Heaps of beers and wines to choose from and we will be there for the rest of the All Black games!
Cheers Garrison!

I was rather disappointed when a friend and myself went to garrisons for a quiet lunch. First of all when we walked in and were completely ignored. We sat down to look at the menu which we had to get ourselves then we went to the bar to place our order. The waitress seemed to have no idea about the menu when we asked questions- due to the incompetence we ordered a plain old pizza, pineapple juice, iced chocolate and fries. We waited for about 20mins before we received our pizza which was not thoroughly cooked and fries that were cold and served in a obviously chipped bowl.We questioned where our iced chocolate was and 10mins later arrived. it had been sitting on the bar 15mins previous to us asking. The staff were rude and not at all interested in offering an apology and we both refuse to ever go back there.