Went for a work lunch on a Monday. The place was empty which isn’t a problem but the atmosphere felt weird. Our waiter didn’t really seem to enjoy what he was doing and some odd metal was playing on the radio.

The food was quite uninspired – the tempura more doughy than crispy, sashimi wasn’t particularly fresh. I guess the upside to the meal is the miso was quite tasty and the food came fast. Probably wouldn’t visit again though.

An excellent place to eat. The food is always of a consistently high standard. We have been dining there regularly for few years now and the staff are always friendly and attentive. We recommend it to anyone who asks as to a good restaurant to dine at.

I took my mum out for dinner last week to Genji for the first time and it was great. We had sashimi that time and it was very nice, the staff were very friendly and had very good service. Also parking problem was not a hassle as there were parking slots at the back.

About 15 of us went to Genji’s on Saturday night for a birthday dinner. Pretty much everything about the restaurant was well below par. It took about half an hour for any of the staff to acknowledge that we were there. We had to ask the staff for wine glasses and menus. We were given three menus to share between 15 people. We were also given about 5 wine glasses and the rest were small cups.
About an hour after we got there, we had to start asking the staff to take our orders as it was 9pm and we were starving! After much complaining, our food began to arrive at about 10pm. Most of us were ready to walk out at this stage and just go straight to the nearest kebab shop.

The food came out at different times, the rice that i got was inedible as it was extremely undercooked (how does a Japanese restaurant not know how to cook rice?), one friend got a different meal served to her than what she ordered. When she asked for an explanation she was told ‘oh well, its the same thing anyway’. We had all basically finished our meals and some people hadn’t had any food brought out at all!

I happened to bump into another friend in the restaurant and (surprise surprise) she was also about to complain about the ridiculous service she had also received.

Our complaints were met with little apology and no explanation.

I definitely would NOT recommend this restaurant to anyone. One of the worst dining experiences i have had.

We ate at this restaurant last night for a surprise 30th of my sister in law. The service and food was horrible. Karaoke & food for $30.00, for 5 small pieces of Salmon and 1 spoon of rice, i was not impressed at all!. They didn’t even come and clear up the soup bowls before serving the main food. Actually they didn’t even clear our table at all, we left with our “boxes” still on the table. There was at least 35 of us at this dinner and you would think considering the amount of money that was being spent on this night that they would pay some attention to detail. The karaoke room was at the back of the restaurant in which was their other exit/entry, we had people walking through our “private function” all night. The only other time a waiter came in (aside from when we got our food) was to take the bottle of water as they needed it for other diners (and we only had 3 bottles in the whole room) and to take chairs also for other diners. I wouldn’t recommend this restaurant at all. Had to stop in at Mcdonalds on the way home. I will never step foot in this restaurant again!. Service crap, food crap!. Not Happy!.

I ate at this restaurant for a few years about ten years ago when it was under Korean management and the chef was called Alex it was great then Alex trained in japan and the waitress’s were Japanese and Korean the boss loved Elvis Presley and the atmosphere was great.
I read the reviews before going back there this week — only one bad review — so I took the chance and sadly the bad review was right. The miso soup was burnt , the nigiri was assembled with stale rice the teriaki chicken tasted not nice.
The sahimi was average, when they asked me what i thought I said politely the above and that I would not come back again and that they needed some work to get the place back.
Rikka, an excellent restaurant was fully booked that night so I went back to try this one again and it was empty go figure.
For their sake I hope they get a decent chef and manager and bring the place back I don’t think they give a toss because they are only interested in birthday functions or karaoke when all are pissed and don’t know what they are eating I suspect the management are Chinese but are not sure.

i love Genji, we have been eating here for years and its great, takeaway, work lunch or with friends, easy, local, delicious.

Dined there last Friday and I must admit out of all the top recommended restaurants we visited in the 10 days in Auckland ..this one is one of the best…

As a regular restaurant goer, mostly on business, it takes a lot to impress me, but I was quite impress with the food and how they cut their sashimi. Superb!!!

We had also great service from a very knowledgeable and attentive waitress who knew all the ingredients.

This is the sort of place where you taste and enjoy the food and come out satisfied.

One of the worst restaurant experiences I have ever had. It took nearly an hour for someone to bring us menus, then another hour and a half for any food to arrive! When it eventually arrived the food was average at best (at least it was cheap). Urinal in men’s toilet dripping all over the floor so that it was covered in a huge puddle of urine. We will never go back

Genji is one of my fav Japanese restaurants, its clean, its economical, its very efficient, maybe almost too much so, on our last visit the food was superb, as usual, however we felt rushed through our meal as we arrived at 7.30pm on a Saturday night and was out the door by 8.10pm!!! We had a shared entree, 2 drinks each, and a main meal, all in 40mins! You cant beat the friendly service, good food at a good price, but not the place to go to if you want to relax over a long romantic meal!
Thanks.

Great Place for a function. We had a private hens do here and hired out back room. very friendly staff, very helpful. Reasonably priced. Fun with Kakoke. Food is ok, pretty nice for price. Overall a good night.

I usually get takeaway lunches but have also eaten in a few times. Friendly staff, good service, very nice food. I believe the takeaway lunches are very good value for money. Parking available Ponsonby Road or Maidstone Street with shop entrances off both streets.