The Grand – Steakhouse & Bar
Wellington City 04 801 7800
- Mon – Tues 8:15am – Midnight
- Wed 8:15am – 3am
- Thurs 8:15am – Midnight
- Fri – Sat 8:15am – 3am
- Sun 8:15am – Midnight
- Price Range: Moderate, $15 - $25
- Good For Groups: Yes
- Takes Reservations: Yes
- Outdoor Seating: Yes
- Meals: Breakfast, Lunch, Dinner
34 Reviews for The Grand – Steakhouse & Bar
The first time, I ordered fish and chips. One of the two pieces of the battered fish reeked a stale odour and taste. Surprisingly, the other fish was ok. This was pointed out to the waitress who took the fish away (apologetically) to the kitchen. We were given a 10% discount
We thought we would give the restaurant another chance and we returned to dine again the following week. I ordered fish and chips again. I was amazed to find that once again one of the battered fish was again not fit to be eaten. I complained and it was pointed out to us that the fish was cooked from frozen and was supplied by the biggest fish distributor in Welllington!! We were not going to be given a discount this time since we had previously been given a discount for the same reason!! It was our own fault since we had re-ordered the same item on the menu!!!!!
You would think that it was in the interest of the restaurant to be aware if their food is sub-standard and to remedy this as soon as possible. Needless to say, we will not be returning again to this restaurant and will also be directing our friends also to go to alternative establishments.
Visited February 2014
I went here with my bro-n-law for a steak when I had temporarily fallen off the vegetarian wagon…
And OMG – if you’re gonna kill a cow – THIS IS HOW YOU SHOULD COOK IT! One of the best steaks I ever had, served on a sizzling platter.
So. Damn. Good.
Thank you cow.
Visited February 2013
Visited December 2012
Anyway, the service and the meal was fabulous. We all had steaks, 2 had theirs already cooked to perfection and 2 of us had the Stone Grilled steaks, they came with a side salad and homemade very tasty chips (with the skin on) and I had a hollandaise sauce with mine. Will go again next year, in fact will make a booking and recommend the Grand to our friends.
Visited September 2013
Went back again for a lunch a few days ago which prompted me to write a review. It was busy but the staff who seem to be multinational made sure we were kept informed of our meals & what time to expect them. Again, the price was right for a reasonable lunch. I’d a great bangers and mash, my friend I envied had a massive beef nachos. I’ll very likely go back with my partner to gorge on those steak meals.
Visited April 2013
The service was equally bad. As I stood at the bar to get a jug of water, one of the staff members came behind the bar, looked at me and then walked off without asking what I wanted.
The fact that you have to pay an extra four dollars for some soggy looking fries was the final straw. Never again.
The service I had here the other day out shined any other service I have ever had before, it was horrific.
-Our meals were “forgotten” about. After waiting an hour for our meal, we asked the bar staff where our food may be, he replied he didn’t know and questioned the kitchen staff who said they never received the order. After further waiting another 25 minutes for the food it arrived, cold, and very unappetizing. My friend got the BLAT, it was limp, bacon like rubber, and dead tomatoes. I got “bangers and mash”, was cold to eat, sausages burnt and mashed potato was the packet potato (YUCK)
-The staff were EXTREMELY rude, i was ignored twice at the bar, then stared at by the waiter (like he had no idea why i was at the bar with my eftpos card out) and reluctantly served me. After leaving, i turned to see them pointing and talking (blatantly about me and a friend). The waitress was standing behind the bar txting.
My experience overall was horrible, I used to send a lot of business up there, but now i actually tell people to STEER CLEAR. It was a waste of money and I left feeling unsatisfied and amazed that the staff could be that rude!
Even after complaining about the meal, service and general state of our visit the manager then replied “Well that’s your prerogative…” and walked away.
Paid for my meal, turned around and will never return. Absolutely terrible.
My friends came up to Wellington for a few days and the 6 of us decided this looks like a nice place to eat dinner, we were wrong.
Upon being seated, we made our decision on what we would like and went ahead with ordering, we made a few changes to our meal and the waitress decided it was appropriate to pull a face at us for doing so. I found this extremely impolite and highly unprofessional.
About 5 minutes later our drinks arrived, Our juices tasted vinegary and were unpleasant to drink so we left them, my friends father had some black tea and he noticed on the side of the cup a bit of tea scum that looked like a skin texture.
We had ordered some garlic bread and Camembert, the Camembert was about 3/4 cooked and looked like it had no life to it.
Also the garlic bread was extremely dry and lacked any garlic butter or inspiration to it.
We all thought well this can’t be too bad let’s just wait for dinner to arrive, We were wrong once again!.
Our dinner arrived and the chips were like gumboots, they were under and some over cooked, they bounced around on the table like a tennis ball.
The garden salad had no dressing on it and was as dry as the Sahara desert.
The only good part of the meal was the Steak which was cooked perfectly.
So we attempted to eat our meals and only ate about a 1/4.
Upon visiting the counter to make our payment we decided to pass on some constructive feedback and the manager looked like he was fit to handle any kind of feedback, he quickly defended our statement and said no one else had complained tonight.
We decided to split up the bill and he replied with “What the hell do you want to do with the receipt” I was absolutely shocked to hear this, from a Manager?
We quickly paid up and headed out of their to never return again.
In Wellington for an event with a few friends. 6 of us went in for breakfast on a Sunday early afternoon. The initial waiter (Hosea) was actually quite good but being new to the job, took a few minutes to get into his “stride” so to speak. We asked for a booth setting so that we could all sit together and he found us one away from the other patrons (perhaps 3 other tables in use), and we ordered some drinks and the food. That was where the service ended.
We ordered our food and it arrived with a scowl. The lady actually barged my shoulder and put our plates down with a bang on the table. Not a good start to the meal, especially at their prices. My friend (who is a chef himself at a very popular, busy eatery) had ordered the OP steak which the menu says is served on the bone. When he questioned where the bone was, he was met with a blank look and a “huh” from an apparently French lady. He politely explained and showed the menu stating “served on the bone” and her reply was simply that it didn’t have a bone. I had ordered a breakfast with side of chips – the chips tasted like they had been roled in dirt before being fried in week old oil. I left more than 3/4 of them.
The lasy returned to ask how the meal was so I commented that the chips were not very nice. before i finished my sentence she had stormed off so quickly that some chips fell on the floor as she whipped the plate away from the table. No apology or discussion had.
We then saw the note on the menu stating “one table- one bill” so we all sorted our money. The same lady then asked whether we would pay separately or not. We decided to just carry on with the one bill as we had already sorted it out, ad i asked if perhaps in future they could ask when taking orders whether it would be one bill or individual bills, especially if they they keep theMore note on the menu saying there’s no choice. Her reaction was to shout “Are you just trying to piss me off today” before storming away from us without providing the receipt, and refusing to come back. No-one else would come back over to us either, so i must presume she was the manager as the other staff seemed terrified or serving us when she wouldn’t.
Overall, it was disgrace. Poor quality food, shocking service and to top it off while i waited 2 minutes for them to provide a receipt I saw the cook (I refuse to call him a chef) scratching his head over a plate waiting to be brought to other diners. This place is not worth it’s location, and it certainly is not worth it’s name – unless “Grand” is meant to be ironic.
First visit was for breakfast. I waited at the bar to be seated as two staff members chatted at the back rolling napkins. 5 minutes later one lazily walked right passed me, no hello or anything. I left.
Second visit, the grand has a huge Wellington phoenix plaque on the front “home of the phoenix” so I decided to bring my partner to watch the game. When I asked what screen was showing the game, the staff member didn’t even know what I was talking about. Finally she found out that the game would be shown at the second level. We went up only to be met by another staff member telling us the level was not open yet. The game had started at this point. We went to the garden bar to wait,no staff member in sight. Finally the second floor opens, we order some wings and cheese quesidilla. the wings were tasteless, the breading tasted like fish and the quesidilla was blah.
3rd visit, I am know questioning my sanity. We tried again this weekend for the phoenix game. We ate before going!! We were happy to just have some drinks. The second floor never opened. We sat in the garden bar again to wait as various staff members walked up and down the stairs and two others sat on break watching TV. No rush to open the second floor with not much happening downstairs. I would be embarrassed to own such a beautiful place and then fill it with crap food and service. The rent must be quite high and I’m sure they won’t be attracting return clientele(crazy me excluded.) 3 strikes your out “THE NOT SO GRAND” 0 STARS
We were ignored for ages with the menus, nobody took our drinks order until we asked, and then we were never asked again if we would like another drink, when we had finished eating they cleared the table and that was it, we were completely ignored yet again – no offers of dessert menus or coffees.
We went to the counter to pay and were ignored, again the duty manager, who was clearing another table walked past us – in front of us! waiting to pay, didn’t acknowledge us whatsoever then went to the pass to take some food, we had to ask – again – for someone to let us pay.
No complaints about the food however the service was terrible, we will not be going back and wont be recommending it to anyone either.
The staff here need some serious training.
My friend and I went there for dinner last night, The waitress directed us to the table in by the bar and because the table next to us were having stone grill so it was a bit smokey for us. So we asked the waitress if there were any other tables inside we can sit. She said no they were all book. And you know what? We finished our very unpleasant dinner 1 hour and half later we didn’t see many dinners come in. Those tables didn’t have the “Reserved” sign on them and they were completed available during our dinning. I didn’t know why she couldn’t let us sit somewhere else. After set down, we were thinking which one to choose between T-bone steak and OP Steak. The T-bone steak was 600g and the weight of OP steak was not shown on the menu. So I asked the waitress (same one who gave us the table) how big the OP steak was. She told us the OP steak was 1kg. So we decided to go for 1kg OP steak. After we got the meal, we were shock – I never seem 1kg steak on a plate before so don’t know who big it is, but definitely not the size we got on our plates. So I went to ask the waiters in the bar. The other waitress came to our table and took a look, went away and came back in a few minutes, told us the one we got was 300g OP steak!!! I told her the other waitress told us the OP steak was 1kg. And she walked away again. The waitress served us came back, told us:”Oh i am sorry, the OP steak had a bone and we removed it, the one we serve is without bones.” What??? from 1kg to 300g and you tell me the 700g disappeared is for the bone???? She said sorry but I didn’t see her felt sorry at all. She asked if we would like a free drink, both of us don’t drink so i had a diet coke, my friend had a normal coke. She came back with 2 glasses of diet coke!!! Well never mind, we didn’t say anything about this one. I wasn’t happyMore about my meal at all and didn’t really eat it. Several waiters and waitress walked us by and saw my unhappy face and just walked away. I didn’t want to eat so I called my boyfriend and asked him to pick me up. When my boyfriend walked into the door and grabbed a chair set by me, one of the waiter came to me and asked if i was happy about my meal. (that’s so funny, my boyfriend is a huge and solid guy when he walked in 4 of waiters and waitress looked at him at once, maybe they thought I called somebody and wanted to threat them?) I told the waiter I wanted to swap my 300g steak to T-bone steak, and he did so. I still not quite understand why they didn’t come to us at the first place, why waited until the big guy walked in?
This is a really unpleasant and embarrassing dinning experience, I will not go there ever again.They really need to be trained by good hospitality.
Service was ok, we had water glasses on the table but no water etc and didnt try to up sell at all. Probably could have twisted my arm for a 2nd glass of wine or dessert. This is the only reason I didnt give 5 stars
It was busy as to be expected and we were greeted and a nice booth-style table was given to us. The waiter was very helpful and our order was taken promptly although I requested a wine list (very affordable) but nobody came back to check.
Once the meals have arrived I gotta say that I didn’t expect much for $12 but our meals were GREAT. We ordered fish and chips and open chicken sandwich. Our meals could easily be charged between $18-$20 but for the price that we paid – bargain. Chicken sandwich was flavourful and well cooked just a little too much cheese for my liking while fish and chips were moist, crunchy and hand cut fries looked interesting. On that note the fries needed more cooking as they were a bit soggy. However delicious lunch.
We had a wait for quite sometime at the bar before we could settle our bill as the staff were running around trying to make sure that their customers were not left out. Gotta say they could use another staff (or 2) during a lunch rush to ease the pressure for them, and for us.
We thoroughly recommend The Grand for any occasion and despite other not so positive comments it’s a great place to come.
At the time of booking and as stated on the voucher, I advised the staff member we were using the Spreets voucher and upon arrival we also presented them to the wait staff. We were advised that it will only need to be presented when paying.
My partner asked the wait staff what their House drinks included and the waitress listed a number of tap beer and informed us the juices were also included. When it came time to settling the bill we were charged for the tap beer and juices.
When querying this with the Manager who had processed our bill, she informed me that the beer and juices were not classified as ‘house drinks’. I explained the situation of how we were informed by the wait staff these drinks were included as a house drink.
The Manager acknowledged the error but was not prepared to rectify the issue and refund the money for the drinks. She offered to provide me with another 3 glasses of wines, of which I informed her was a ridiculous offer considering I was the driver that night (and the other diners were at the next restaurant for dessert). This did not promote responsible host management. After repeatedly informing her that if we were provided with the correct information in the first instance we would not have ordered the beer and the juices. In front of an audience of customers, the Manager (in a fury state) opened the till and refunded money only for the 2 glasses of juices. She was not willing to refund the money for the beer and I allowed her the opportunity to resolve this problem as we would have liked to return for another meal in the future. I informed her that as this is unacceptable and has presented us with a negative experience, we will advise all our friends, family and work mates not to dine at the Grand. The MaMorenager’s response was ‘That is fine’.
It is a shame the Manager did not consider what the consequences were especially when the actual costs of one beer would have been next to nothing. Instead this has cost them repeated business not only from us but business from people we share this experience with.
Poor frontline service (while at the bar we overheard another patron complaining his tap beer was flat, his complaints were totally dismissed) and poor food.
I had the scrambled eggs, sausage, baked beans on toast. My wife had pancakes with berry coulée. My 5 year old son had a bowl of fries.
I have never had a scrambled egg breakfast where the egg was perhaps a single egg. The piece of toast was the size of my 5-year-old’s hand. I could not believe it.
My wife’s pancakes were dry, over-leavened and of an unpleasant texture. The berry looked like it came out of a tin.
My son’s fries were soggy, limp and looked like the dregs of the bag, as at least half were less than 1 cm in length.
Do not waste your money