Went for dinner this evening and restaurant was packed. We expected that so booked as we had a group of 8 and didn’t want to miss out. Service was excellent, and food was tasty and arrived in a timely fashion. A range of entrees were ordered – most popular being the yummy gyoza dumplings, and for the mains we all ordered the set menus – again most of us ordering the same dish this time being teriyaki salmon set which comes with miso, rice and salad. The place was buzzing and everyone enjoying themselves. Another good night out at Hede.

A month back we were going to a concert and wanted something quick and easy to eat beforehand. We decided to give Hede a try but after reading all the mixed reviews we were not sure what to expect. Well we were not disappointed, instead pleasantly surprised. The Teriyaki chicken was fresh and delicious. The boys who do not like Japanese food, ordered the raw fish and devoured every bit with comments on how tasty and delicious it was. The service was excellent, polite and quick. We mentioned we had a concert to get to and they had the food on our table within 15mins, this included entrees. Will definitely be back.

I had the most terrible experience last week at Hede. the manager was so rude. He didn’t give us seats right until we ask. Me and two of my good friends waited for 10 minutes just to get our order and the staff ignored us. They chat a lot and our meal were 25minutes late.
I am very disappointed with their service and I will never go there again! I went to Hede a year ago and everything was great. Hede used to be a popular place to dine in the weekend and sure you will get good food, good price and good service. But now, a horrible place to go.
I noticed they lower the price(set meal used to be at least $20 and now they make each noodle/donburi $10 each)
I guess the reason why they have to make it cheaper is that the bad qualities of the restaurant scare the customers away.
And at last, when I went to the cashier, the manager looked very angry and just chuck the receipt without asking me. That is worst service I have ever received.
I can only wish Hede good luck…

A pretty horrible experience.. I don’t reckon they like serving people.. the waitress seemed like they’d rather stand by the counter and talk amongst themselves than serve us.

Ordered Curry Soba and for $17, I’m thankful I was hungry. Meal arrived as ramen (like the instant noodles) and when I asked them, they insisted that was Soba and that was what they served. They shouldn’t advertise it and write it in their menus if it isn’t actually what it is :/ Curry soup was literally soup with a dusting of curry powder. They were very generous with their vegetables though! hmm..

Last time I went there (about a year ago) service was equally terrible and the tuna tataki I ordered that was supposed to be seared came out completely cooked :/

sigh.. don’t bother, i don’t think it’s run by actual Japanese.

We have been going to Hede for years & enjoyed ourselves, the food has always been good, this helped us to ignore the amazingly loud, cramped space & somewhat rude & disinterested staff. However, after dining there this evening we will NEVER return, the ‘manager’ was the most disguisting, rude, customer hating person I have ever met in the service industry. An absolute a-hole that had no respect whatsoever for his customers, we were treated appallingly & were shocked & stunned that someone like this was employed to represent Hede. Never never never again. Oh & no paper towels in the toilets & we were served up cold meat…..awful!!
Rating 0 stars.

The food was average but the service was awful!!! I went there by myself to have a quiet meal and do some work. I was rushed through my meal, then while I was paying the cashier was extremly rude. I will never be coming back.

Excellent service and even better food. This has to be some of the best value Japanese cuisine in Wellington. Came with a large family of seven and were quickly seated and served. Hede provides the high level of service expected from any Japanese business. Recommended.

Do not even consider Hede Wellington!!
I went with a group and while the food was average at its best, the service from the staff was Appalling!! They rushed us through our meal and then charged us corkage even though this site says it has no corkage, then they had the audacity to speak rudely about us in their language infront of us (one of our group can speak their language). They charge corkage per person even if you have people who do not drink. Stupid! The guys are particularly rude and obnoxious one of them was a Stanley. These people have no business running a customer focussed business. They need to go to wagga mama’s and learn what customer service is all about. You should be ashamed of your establishment Hede Wellington! You’re not even worth a corner of a star, but heres a full star for pity sake!

The food is average, it is a bit overpriced for its quality. I went with a group of 6 and we struggled to hear each other as it is quite loud and noisy. There wasn’t much room to move and we felt trapped in our seats at the table. The BYO aspect was tricky, those who didn’t even bring wine still had to pay corkage! There are better Japanese places in Wellington.

Good fun, you go for the whole experience, it has a great atmosphere, tasty affordable meals. Go to the toilet before you leave as you won’t want to use their ones and don’t expect any cheerful staff. Great for byo groups and birthdays.

The food is really good here but it can get very loud and difficult to hear anyone.

The seating can be a bit uncomfortable too if you have a large group too.

They are always busy and very popular.

I’ve been here many times as the food is delicious, affordable and quick. It’s a relaxed, casual environment. it is great for groups but if it’s just the two of us we get there early around 5.45/6pm as it gets really noisy and cramped when there are lots of groups. i will keep going back.

Delicious food at affordable prices. This place isn’t one to go to if you’re after quality dining, much more casual and that’s what you’re paying for. Don’t be alarmed when the waiters won’t pour your wine or if you have noisy groups around you, as this is all part of the atmosphere at Hede, and one of the reasons people keep going back!

Had trouble booking this place. They initially let us make a booking, then changed their minds and said that we had to order the banquet meal since we were a large group. Upon ringing back I recieved an answerphone and was never called back. Since we had both vegetarians and poor students in our group, and we were unable to discuss our problems with the banquet meal with the staff who were not answering their phone, we had to change our booking. We were very disappointed about this as the food we have eaten there in the past was delicious (especially the sashimi.)

Their Japanese meals were lovely and their service was great!!

But the whole dining experience that night was spoilt by the state of their extremely dirty loo!!

very good food for the price you pay.

I have heard a lot of good things about this place so I decided to go there. I booked for 7pm, got there at 655pm, they asked me to wait since it wasnt 7pm yet. I waited and got the table at 745pm! What a joke!!! I was so pissed off, bad BAD service. But I must say, the food was DELICIOUS. I’ll go back again, and if I have to wait for 45mins again, I wont be back.

I love this place, great atmosphere. Awesome food, good range of Japanese beverages.

Cheap and cheeful. Well presented food. Gets crowded so pays to book.