I ordered the Pizza online because it is faster to order online than waiting on the phone. Ordered the pizza at 7pm and it said that the pizza would be ready to pick up at 7.26pm, so we got there at 7.30pm and went up to the register and waited for a while assuming it was ready, only to find that the lady couldn’t find our pizza order so after asking her to politely find it for us, she told us later that the pizza just went into the oven, and that it would be a 15 minute wait.

So by around 8pm our pizza was ready to take home. I admit that the restaurant was quite busy but I do recommend that they have a more accurate time to when the pizza would be ready to pick up, to avoid unhappy customers.

However the pizza was delicious, we had the envy without onions. It’s recommended to come here on a not so busy night as the pizza is worth the $15 (slightly more expensive than other pizza takeaways).
Overall, customer service was ok and the pizza was nice!

The service at Hell Pizza Riccarton is terrible!

Only go here if:
you want to wait for 5 minutes on the phone.
-want to be ignored at the counter.
-want to sit on a chair for 40 minutes while your pizza goes cold because no one bothers to tell you it is ready
-want to be scowled at, ignored and walked away from mid sentence if you politely ask why
hmmm nothing like waiting an hour for cold pizza