I liked it when we went for lunch. Then I checked their website and saw they did oysters for dinner so i convinced the whole family to go for dinner only to find out when we ordered they do not do oysters or scallops although it was advertised on their online menu. I did complain and the manager kindly gave us 2 free takeaway meals. The only downside is that for every piece you don’t eat there is a surcharge of $1 per pce! And if you are new to the restaurant and don’t know what your ordering, you will pay! The guy that greets you is very lovely but the waiters are always frowning and look like they don’t like their jobs. They are very quick bringing the food out and I hear that coke is free??

Not a bad place for sushi. I like their pre-order system simply because it cuts out a lot of waste.

However I, too, suspect that not all ordered items gets honoured (i.e. delivered). But the good thing about buffets are – you get to re-order as many times as you want. And – having ordered your food that way – you can be guaranteed that the food is prepared fresh, esp sashimi.

Went for dinner as it was my friend’s birthday. Heard a lot of bad comments about the food and service, but since it was a free meal so I went along. I actually quite enjoyed the meal. You tick what you want on a piece of paper, and they deliver the food straight to your table. The portion of sashimi (raw fish) was very generous. Food was generally fresh. Don’t bother ordering the miso soup though as it tasted like water. I would give a 5 star if not for the lack of service and bad manners with some staff. Will definitely return if I feel like having japanese food with an empty stomach.

Went here for lunch today with my partner, mum and sister and we all loved it.

As soon as we walked through the door, we were greeted straight away despite the restaurant being about 90% full. Staff were very attentive and polite the whole time we were there, especially seeing as we were new to the restaurant and were unsure how things worked with ordering.

I’d recommend ordering a little more than you would with the first round to prevent you waiting in between courses. Mind you, the wait wasn’t too long anyway. We made the mistake of ordering too little – then when we came to the second round, ordered too much haha.

The sushi itself was wonderful, great value for money. I’ve already booked a table to go back next week with another friend.

Worst ‘Japanese’ Restaurant we’ve ever been to. Wait staff were very inattentive and abrupt, and our orders got ‘lost’ every time we put them in. We would order about 10 things off the menu and then 4 would come (in a very untimely manner), the other 6 things never arriving at all. In the end we just got extremely frustrated and left. We were there 45 minutes before we got anything to eat at all – and the food isn’t exactly stuff that is difficult to prepare.. Food was below average when it did eventually arrive. We actually even got things we didn’t order at one point but were so hungry that we just took them anyway. The excuses for not bringing us food that we ordered were things like ‘oh maybe we mixed up your table’ or ‘the staff are very busy/new’. We got two drinks for free when we complained at the end but for $32.99 per head we felt like we were very ripped off. Very disappointed – not sure if this place is a scam or there is just no organisation whatsoever.

Was a little weary after checking the reviews before going to Kanda for lunch but honestly it is a good place with nice staff & amazing food for an unbeatable price!
Why pay $10 for 10 pieces of sushi at a sushi shop when $8 more will get you all you can eat. Will definitely be returning.
I enjoyed the 12 different sushi on my platter except for the tuna one

And a note to anyone. If you order, then eat, then order again then you have to realize you will have to wait. If you don’t want to wait then order all at once like we did – don’t just order 1 piece of each sushi, eat it then order again. Order 4 pieces of each etc

We went here for lunch yesterday despite seeing negative reviews here as well as from a few friends. We last ate here at the beginning of this year and had a good experience then so we weren’t sure what to expect.

We were happy to find that we had the same good experience as before. Their menus have changed slightly with a few more hot food options. We had 4 large platters arrive within 5-10 min of ordering and had to tell them to halt the rest as our table had no more space! Staff were also friendly and helpful.

If you’re looking for super high quality and authentic Japanese cuisine, you’re probably not going to find it here. But it’s definitely worth the price you pay so we’ll be recommending to our friends.

We have been to Kanda Sushi and Grill many times, mainly because the kids love the novelty of ordering from the menu multiple times and trying a range of different things, with the ability to control the portions.

It is an all-you-can-eat restaurant, which is extremely busy and noisy, as it is hugely popular with large groups of teens and families with young children. I actually think this atmosphere adds to the character of the place.

The food is not the best you’re going to get, but it’s pretty good for this type of restaurant. The lunch menu is not as large in range as the dinner menu, but the prices do differ significantly so this is fair. I have always found the food to be fresh, flavoursome and well cooked. I have never had any issues with the freshness or quality of the sashimi, salmon or tuna.

Yes, some of the staff don’t have time to check on you and some even look grumpy, but when we ask for something they go and get it for us. They do have a few good ones, like the young male manager, who is always attentive and takes time to explain the ordering process to new diners. I am always impressed by his customer services skills, and his ability to handle the range of ages and attitudes from diners.

Yes, they do sometimes lose orders and sometimes we also lose track of the things we’ve ordered, mainly because of the way the orders are processed. No big deal, I just tell someone we ordered something and it didn’t arrive and they normally go and get it, or we just choose it again when we next place an order.

The place is not a fine dining restaurant, so don’t expect it be like one! If you’re wanting a romantic dinner with your partner, then don’t even bother considering this place. However, if you want to have a fun night out with friends and/or family then this place is great. You certainly won’t walk away feeling hungry!

Went here with an entertainment book voucher. Discovered it’s an “all you can eat” style restaurant, for a set price. This is definitely reflected in the mediocre quality. Although there were a few things that were acceptable, generally most of it was a bit below average. I wouldn’t go back here again, I would prefer to go somewhere else and actually enjoy the meal, even if having to pay a bit more… I should have checked the review sites first.. !!

Been here three times all up – once for lunch and I must say I do prefer dinner as there is much more to choose from even though u pay a greater price. There’s no limit to what you can order so you could just eat sashimi – nothing is stopping you from putting down as many pieces as you desire! There are some things on the menu which us not great but you wouldn’t know till you try I didn’t have a problem with my order getting lost and waiters were fairly attentive. Nice and clean inside, and experience is great.

Very good value for money although have to agree with the two previous reviews that they tend to lose your order. I must also add that this place is very calculative! The more time you order, the smaller the portion gets – this is especially true for the sashimi! Granted, this is probably the most valuable item in the menu, but if you are going to run a buffet style restaurant, you should have factored this in and adjust your prices accordingly.

Service was normal just like any other Chinese-run restaurant – acceptable, but lacks the personal touch. But who cares about the service if you’re only paying $28-$33 a head for sashimi?

First. Don’t get fooled by the ‘all you can eat’ buffet style. It’s a scam. The selection of sushi is extremely limited and weighs heavily on the ‘cheap & nasty’ end of the sushi spectrum. Forget about quality tuna sashimis or tempuras etc. All you get is standard ‘takeway sushi that you usually pay for $6 a box’.

Every table is given an order list (ie you order items listed in the list and hand it over to the waitress). Unfortunately, 80% of what you ordered will never arrive. The waitresses tells us ‘oh, we lost your order, please order again’. Twice! Their strategy is to feed you a little, get you to re-order, and wait. While you wait, you will turn to drinking tea and miso soup. Before you know it, you are full from drinking fluids and want to go home.

Second. The owner, chefs, waiters and waitresses are the same bunch from the restaurant above (Night Owl which is a good feed and highly recommended). This sushi house is owned by the Chinese who has no skills in preparing authentic Japanese sushi. The Chinese attitude, customer service, hygiene, freshness and quality is reflected on the food.

I agree with the first reviewer. I would have liked to give 0 stars. I rather pay $50-$60 for fresh, quality sushis made by the Japanese or Korean with amazing customer service.

PS- I’m a Chinese. So this is no racism biased review. 記住: 提防! You will only be paying $18pp for Chinese sushi.

Food and service were well below average; tea was cold; overall presentation was dirty; a waitress was picking her teeth with her finger and a waiter coughed while delivering food. Staff refused to honour Entertainment book voucher saying that it was their boss’ instructions but boss was not there apparently. Definitely a no go zone as I have yet to come across a worse Japanese restaurant in Auckland but probably because all the staff were Chinese, so not very authentic. Would not have given any star rating if that was possible.