We had been booked in for 3 weeks for our 5th wedding anniversary on the 10th March 2012. we were extremely disappointed to be sat at an un-set table, no menus were given to us only a bottle of water with no glasses! after about 5 minutes the menus got dumped on our table, meanwhile a group of 4 had come in and had been sat at a table etc, then their order got taken and we were still sitting there, then 2 glasses got placed on our table, then after a while the waitress came over to run through the menu – by this stage we had already decided what we would eat, then she goes “any guestions?” and walked off. After this we decided enough was enough, this was not the fine dining experience they portray so we got up and left, husband told the waitress we were leaving due to the poor service and all she could saw was “sorry about that, see ya later”. We had been waiting for 20 minutes for our orders to be taken! Will never ever go back here!!!!! Also i would never recommend this to anyone! So instead we went to Scotia – that is one fine dining experience!

The staff of Luna should go to Scotia to experience what a fine dining experience is all about and also get some decent training for their high school aged staff other otherwise lower the price of your menu to reflect that it is not fine dining.

Went for dinner on a Thursday night. wait staff were excellent; friendly, quick and knowledgeable. the food was average. would be acceptable at a lower price but as it’s top dollar the food wasn’t really good enough. pork belly was tough and the crackling wasn’t at all crispy. The banana pena cotta was delicious though!
overall not a bad eat but not worth the price.

Arrived on Friday without a reservation, but had no issues or wait before being given a table. Had great service, with amazing food which was absolutely exquisite. Thoroughly enjoyed the whole dining experience and would highly recommend Luna! The only caution – and not a bad one – the Creme Brûlée is a generous serve and is best shared with a dining companion instead of attempting it as a solo effort

My partner and I really enjoyed our meal here. The atmosphere was great and the service was very professional. I ordered the blue cod which was cooked perfectly. The risotto it was served on was the best I have ever had and the sauce on top was delicious. My partner had the salmon which was also cooked perfectly. The coffee was pretty good too which was a pleasant surprise. If I had one criticism it would be that the garlic bread we ordered wasn’t too garlicy. However this could be a plus for some people and the fact that it was served on a tasty pumpkin bread more than made up for the lack of garlic. Can’t wait to dine here again.

We have dined at Luna several times and it is consistently fantastic, menu/food awesome, service fabulous, views to die for, staff very friendly and knowledgeable. Luna never fails to impress

We had a function in their upstairs room, fantastic it was like being in your own home with staff to cater to your every request, fabulous venue would highly recommend.

good meals (hapuka and fettuccine) nice flavors and good service. Pretty expensive for what you get but was all fine without blowing us away. Note, no close parking on a rainy night!!

The only good thing I can say about Luna is that it has a wonderful view of Dunedin.
We booked a table in advance and were looking forward to the day, I think I thought a place with a view like this the food has to be at least comparable, how wrong.We were there on Sun 5 June
We had 2 entrees 4 mains and 1 dessert, I had the crumbed squid in Panko crumbs, that is why I ordered it as Panko crumbs differ from ordinary crumbs which I believe these were, disappointed. My wife had the risotto balls which she thought the risotto was overcooked.
I had the Hapuka which is a beautiful fish but was unseasoned and a little overdone on one side, it was resting on a risotto but I could hardly taste it since it was surrounded by swirls of Balsamic syrup which overpowered everything it should have had salsa Verde on the fish as well which is a green herb sauce not some insipid thing resembling tartare sauce. My daughter had the chicken parmigiana which was black underneath and tasted burnt, it was supposed to be on pesto fettuccine, just because the fettuccine was green doesn’t mean it was pesto it’s actually spinach, the hand cut fries were soggy and limp, so what if they were hand cut if you don’t cook them properly they are never going to be any good.
By this stage I had lost interest and didn’t order anything else, my son had the brulee which was actually very good.
I told the waitress about the fish, chicken and the fries but didn’t seem to know what to do.
When it was time to pay the manager seemed even less interested and only wanted my money, when I suggested some compensation was told they were not there to subsidise our meals but they are happy to serve burnt bland food! Well with an attitude like that I will never go back there.
I would suggest diners take a look in the kitchen prior to sitting down for a meal, just see what ages the chefs might be and if it might reflect some experience or go to a restaurant that is owned by the chef they should be doing a better job because it is their own business.

great experience at Luna on the 14-05-2011. from when we went in the staff went the extra mile to smile and make us feel important. There was one table left and was reserved for an hour later so he checked with the chef then made sure we got our meals nice and quickly. had the t-bone steak, couldn’t have asked for better value, we were running a bit late so they moved us so we could enjoy desert without rushing – amazing teremisu! and my partners brownie was to die for too.. oh and the best view in Dunedin. overall really impressed!!!

A group of seven of us dined at Luna last Friday evening for our Nana’s birthday. They were reasonably busy due to graduation so we were seated upstairs. We had reserved a table and were waiting on two additional people when the waitress approached us to ask if we would like to order. We explained that we were still (obviously) waiting for two extra people. Even though we explained this, she continued to tell us the specials on the evening. (This was not repeated to the two extra people once they arrived so I had to tell them what the specials were myself.) We ordered our mains and about 20 minutes later we were told that “the kitchen had been smashed” (inundated with orders would have been more formal!) and that there would be another 30 minute wait on our food. We were asked if we would like some garlic bread while we waited. As we were all starving, we asked for two loaves. We then asked if these would be complimentary since it was not our fault that the kitchen had “been smashed.” We were told that they were not complimentary, so we just ordered one loaf. The waitress then returned and informed us that we could have two and one would be free and one would be complimentary. We then waited another 20 minutes for the garlic bread of which we received 3 loaves, as there was obviously a misunderstanding. (We were later charged for two anyway!) Pretty much as soon as the garlic loaves came out, the mains came out and it didn’t get much better. I had the gnocchi, which was bland and tasteless. My Dad’s partner had the fettuccine, which was also dry and bland. The others had the steak and pork belly which they said were quite nice. When it came to paying, the nightmare became even worse, as the waitress was unable to work out how to divide the bill so that we could pay separately. In the end, we all ended up paying too much, and we even ending up paying for the previous customer’s mains and drinks who were seated at our table before us! We got our money back for that (I think) but it was all such a mess, who knows what we ended up paying for! I would never go back to Luna for dinner as the service was crap, the food was bland, it was so overpriced, and the whole experience was awful!

The decor and view are fantastic!! You feel like you are walking into a 5-star restaurant. Frech fries and the smoked hoki taste awesome!! But the portion is a bit small.

After all why would i give a 2-star? Here is the story.

My wife ordered a mocha. She almost swallowed a fly that was in the foam. She spitted out. I called a waitress. The only response i got was “oh sorry, that’s gross!!”

She made another mocha for my wife. That’s it!! No further apology! No notification to the manager! And they still charged me for the mocha.

If this happened in somewhere like Pier 24. You would get at least a couple of apologies and some sorts of offers for compensation. Seriously i dont care about the $4.5. They just did not rekon that was a serious mistake that deserves attention. It is the ATTITUDE that i can not stand!!

My husband took me here for my birthday. We had a table with a view that was really nice. The meal was great – very nice food. Service was friendly. My only complaint was that we ordered two sides – the chips and the greens – only to discover that my husband’s meal (the steak) came with exactly that, chips and the greens. It would have been nice if the waitress had pointed this out to us so we could have chosen different sides. Otherwise a very nice evening.

Our group of 9 recently dined at Luna. We had a table upstairs and the floor to ceiling windows make for amazing views over Dunedin city and harbour. The food was delicious – I had the venison which was tender. The pork belly was popular and divine. Portions were generous. Loved the Luna Loaf! The kids menu was excellent – thankfully no frozen chicken nuggets here! For dessert the hot soft centred chocolate pudding was the definite winner. Our waiter had a friendly and helpful personality and ensured we enjoyed our evening. Will definitely go back there!

Perhaps the first reviewer went in when it first opened. Lots of the “new restaurant” problems have been corrected and the food, staff and setting are now superb. The steak truly can be cut with a butter knife and the pate is probably the best in town. Some items maybe a bit expensive, but the quality is high, the taste is great and the staff makes you feel welcome. On a pretty day, the outdoor patios and balconies have probably the best view in Dunedin. Hope the first reviewer tries it again! (And no, I am not part of the restaurant ownership or staff. Just a neighbourhood person who enjoys the lovely walk to a casual, but nice restaurant.)

Dont where that last person went but they couldn’t be more wrong!!!!! Service is great, food is great and price is very reasonable. The menu is greatly varied and I’d love to try something different everytime I go as it all sounds soooo yummy!!!

Over priced,Shocking coffee and rude staff