It was no surprise to me that this place had only terrible reviews. The standard of the food and service is extremely low. The staff were absolutely clueless with everything, forgot our drinks order and the food took 45 minutes to arrive. When it did, it was cold and bland.

Don’t even get me started on the disgusting toilets.

How does this place survive? Filthy toilets, a mission to get to them dark dingy stairs (no railing), bland greasy pizza, glass of coke absolutely chokka with ice and very little coke, no tomato juice available- maccas would be better value! Don’t waste your time or money.

Thought I’d write a review, adding my views to the very mixed pot.

Apart from just nights of drinking, when this place is packed and it’s a sticky mess (the floors and toilets are notorious), I went to Metro recently on their discount food night, and shared pizza with friends. First time I’d had their food, even though I’ve lived in Dunedin for years and been to Metro heaps of times.

It was good.

The food came quickly, and was fresh, hot and tasty. And with a half price discount, it worked out to about $8 each, which is great when you’re with a pack of poor, starving students (which I was).

We also ordered nachos between us, and that was a mess – drowned in sour cream, and huge globs of greasy cheese. It was inedible, but no worse than I’ve had at a stack of other places around the Octagon and town. But the pizzas were great.

The staff were fine, and didn’t bother us, even though we didn’t buy much grog.

The one thing they did do which annoyed me (and is a common practice in Dunedin) was whip my glass away the moment it was down to the bottom, even though it wasn’t quite empty. I like to crunch my ice and play with it – please ask the clientele before taking their glasses, guys! Just because you nick our glasses doesn’t mean we’ll go buy another drink faster. We just get annoyed.

Look, I think the place is what it is. It’s primarily a student joint. If you expect it to be classy, well, it won’t be. And avoid the toilets. And keep your expensive leather bag off the floor!

But if you want to share a pizza and it’s discount night, and you don’t have much $$$, go for it.

Food average but generally good value.

Visited this restaurant whilst touring New Zealand from the USA to help daughter get settled into University. The food was very average and although we do find New Zealand food more generally expensive. There was no value for money here. I don’t know why on earth people would add salt to a pizza and the only saving grace of this joint was the the fact the beer was cold. The staff were not only visibly hungover but smelt hungover and were rude and not willing to help. There was a group of unruly 16-17 year olds drinking, loudly telling anyone who would listen that they could get served at this place underage and although not sure of NZs laws regarding this I would assume it’s frowned upon. I hope we may have just caught Metro on a bad day as all the other places near by have great food and atmosphere.

Unfortunately I am forced to give Metro a 1/5 rating, though i feel it deserves less than a 0/5. There is no way to adequately express the poor service, food and drinks this establishment provides. The people that work there are incredibly rude, and have no understanding of customer service. They genuinely infuriate me, to the point that I refuse to ever attend their bar again. Honestly, if you are looking for a restaurant with a bar vibe, go somewhere else.

It is great for both food and beverages. They have a wide range of drinks, both alcoholic and non-alcoholic. The service is good. The pizzas are great value for money. I say that because the amount of ingredients are over-board but from a paying customers’ point of view, yes please! They are probably the busiest bar on a Saturday night within the parameters of the octagon. The downstairs bar has come leaps and bounds of what it was. No more funny smells. Visually the bar looks amazing! Whoever the people were that built it did a great job! Seriously give it a go!

Took a drive to Dunedin and was attracted to Metro’s firepit tables and busy atmosphere. Even though Metro was chocca with Sunday Lunch Diners, the warm and friendly staff managed to find us a seat in not time. We had a shared antipasto platter and a pizza (wow and WOW), both were devine, the wait was minimal and the staff conversant and pleasent!
The locally brewed Greenman beer was very nice and unique! Its always good to be offered something different, when other bars look for cheaper alternatives or stick with mainstrem brands.
I believe Metro is recently under new management? I happened to overhear a conversation; There was no stinky basement bar or awful smells, infact the downstairs Bar looked very upmarket. So was really surprised to read earlier reviews…Keep up the great work Metro, we will definitely be back! Wonderful dining experience. 10/10.

Went to Metro for lunch with my daughter and some friends. The last time we had been to Metro was about 4 years earlier and the food then had been really good, this time couldn’t have been more different. The waitress did not know the specials despite them being on a board by the bar. I ordered mushroom soup which came out luke warm, my friends salad was comprised of some lettuce, chopped tomato and some blue cheese thrown in, my daughter had chips which were soggy. My daughter needed to go to the toilet so I took her down the stairs but could not see where the toilet was as there was no sign.. so had to go back up and ask the waitress. the toilet was downstairs, outside in the alley through the DISGUSTING basement bar which looked like someone’s filthy basement and smelled like vomit. The toilet had not hand dryer or towels, it STANK of urine. I had to hold my daughter over the toilet seat so she wouldn’t have to actually touch it. I would not go back here if you paid me. Honestly the poor service, food and venue had me wondering how they get any customers at all – ever. Maybe should cancel the food and just run the revolting basement bar for 18 year olds who don’t know any better..

After reading other reviews of this place mine will go along the same lines, worst service Ive experienced at a bar around the world, 3rd world countries do it better.
Many reasons, one being our sober driver who doesn’t drink was told he was to drunk to enter. The female who I believe might be the manager was the most arrogant Ive dealt with and the other security thought that there intimidation might scare us, worst bar ever, and oh yeah go downstairs and have a smell, what a dump, could go on for hours, simply don’t waste your time with this place.

After reading the reviews I was very reluctant to go but had already purchased my deal vouchers. I arrived with friends and only on arrival did we realise that our vouchers had expired by 2 months. The manager was very kind and said it was absolutely fine. We all had pizzas and they were delicious, especially the vegetarian pepper and feta pizza. The bar was busy but the service was good, very quick to get our happy hour drinks ! Will definitely go back next time we are in Dunedin.

Worst service I have ever experienced.No rating is low enough to fully portray my disgust in the overall manner of the staff or management. If you wish to visit Dunedin’s worst bar; this is it!
My opinion is based on the fact that i saw a bouncer throw a girl across a car bonnet and once injured he laughed at the matter and made threats against other public members upon questioning his motive.

We also purchased vouchers through dailydo.co.nz and we can only go at lunchtime. Well, every lunchtime we have gone it is closed. All signage and internet information states open from 7am till 11pm and everytime I call no one answers. a complete waste of money as we are not going to be able to use them. Should have stated on the voucher a particualar time maybe.

Where to begin! We purchased vouchers online at Dailydo for pizza and dessert at Metro.

On arrival we presented out vouchers. The staff were unaware of the vouchers and took a long time to suss out what to do with them.

One staff member grumbled about having to make desserts (as he didn’t know how). The staff were all hungover and looked like hell. They thought they were in a world of their own; throwing food at each other and ignoring the customers.

The bar was an absolute mess, sticky tables and filth everywhere.

The pizza came out stone cold and they forgot the sauce on one. We weren’t given any side plates or serviettes. The pizza dough wasn’t homemade, yet they charged $25odd for them.

Our dessert arrived. We ordered chocolate sundaes, thinking they wouldn’t be able to muck them up. Sure enough, they did.

I ordered a coke and got a Corona because the staff member wasn’t listening.

The cutlery was filthy too.

Quite simply, the entire experience was disgusting.