Worst customer service I have ever received!! Went to Neptune with a group of 5 (including relations here from the UK) after being convinced to enter by the lady out the front. After about 10 minutes of looking over the menu we had to ask one of the wait staff if we could order some drinks, I wish I had listened to my instincts and left then! We received our drinks and some bread as starters and waited for our mains, when they arrived they looked great but as we proceeded to eat one of the group discovered that their 300g steak was roughly 150g of pure gristle. After trying to catch the attention from the wait staff (as not one stopped to ask how the meals were) the Duty Manager finally approached us, we explained the issue to her and she promptly became defensive and said that you should expect that from a scotch fillet steak (WTF??) and there was no way that she would take it off the bill as it was half eaten, this argument went backwards and forwards for roughly 5 minutes! It shocked us no end that she was standing there arguing with us in front of the entire restaurant, and the conversation became quite heated as we explained that we wouldn’t be paying for that meal and her threatening to call the police if we left without paying for it. In the end we asked her to leave the table as we were sick of her disgusting attitude and requested our bill. On the arrival of the bill she had indeed removed the meal from the bill which we were surprised about. I wouldn’t recommend this place to anyone solely based on the service we received and the obvious attitude problem of the manager we dealt with. It also concerned me to see on dineout.co.nz that one of the staff has replied to a customers review in a very rude and derogatory manager, and another similar review to this one regarding drinks that was dated only 8 days ago… this place obviously has no regard for customer service and that really showed.

Out for a nice evening with good friends we were looking for a good atmosphere, service, food and drinks. Neptune’s seemed inviting and the FOH person was pleasant and welcoming. We were seated and were promptly presented with the menus and then within 10 minutes we were asked for our orders. No drinks waiter approached us, I don’t think there was one, but the food waitress took our drinks order. After our house wine, rum and coke, bourbon and coke and Long Island Ice Tea arrived it became immediately apparent that the drinks were an issue. All 3 drinks that required coke in them were flat in taste. I returned the bourbon immediately and requested another only to be told there was nothing wrong with my drink. I begged to differ and eventually received a 2nd drink which was exactly the same. The Long Island Tea was also returned with a request to not replace it but to have a house white instead. My friend also returned his rum only to be given the same excuse but his drink was reluctantly replaced. When the new rum arrived we discovered it was flat too. The waiter advised us we could either have diet coke or the same flat coke we had been served previously. WTF? It was refused and the bar lady displayed obvious displeasure at our returning the flat drinks so my friend then entered into animated discussion with the bar lady who showed no professional attitude at all and argued there was nothing wrong with the drinks. She was wrong! We thought about our dilemma and surmised that the spirits must have been watered down if it wasn’t the coke that was the issue. The bar lady needs an attitude adjustment. You do not argue with patrons in the middle of a restaurant, period!
The sad thing was that the rest of the dining experience was great. The steaks (x2) and the schnapper dinner were fantastic and the seafood platter was also good value.
It was apparent that there weren’t enough staff because it took an eternity to get some finished tables cleared away for new diners to use.
Despite the food being good we probably won’t dine there again. Such a shame.

After the debacle at the restaurant I previously reveiwed, we were on the hunt for somewhere for a nice meal on New Years Eve. These guys were great. They were quick to organise a table for the four of us and made us feel very welcome. The food was fantastic! Very flavoursome and generous in portion size. The highlight would have to be the mussels we shared as an entree… I’d definitely recommend adding the chilli if you like your food with a little kick. Thanks for rescuing the evening!

I had dined at Neptune on several occassions and found the food to be good. The service varies especially when they are very busy and I agree that the food can take some time to arrive. However, I have organized a dinner once with approx 20 ppl and i must commend the maitre-d that nite for her quick wit, excellent customer service and courtesy. i have dined at better restaurants, but considering the price we paid, i must say that they are worth your time and money.

Very LONG wait time, what was more disturbing was that there was ONLY ONE person running the floor in terms of recording orders, manning the cash register/bar and delivering food to the tables, all the while making her way outside the cafe and trying to pull customers in. Some people started leaving as they waited 45+ minutes for food/drinks. The food wasn’t half bad but just the wait time and the disorganisation was a major put-off.

Pity these previous reviews are old, as the service my wife and I received recently was superb.
The maitre’d was wonderful – it was a quiet Easter Friday, and she was busy trying to drum up business on a rather wet day. And her methods worked! We had already chosen to eat there, but we watched as she got passing cyclists in out of the rain, offering hot towels to dry themselves as they got coffee and wait out the rain.
Our food was superb. My wife had the Eggs Benedict and I had my staple decadent feed of Bacon & Banana Pancakes with maple syrup. And they did not disappoint. The coffee was spot on and the service we received was friendly and fast. And the bill was very reasonable, given it was a stat holiday.
I have been back since for an evening meal and had the Cajun Chicken. It was beautifully cooked and seasoned perfectly, and was a very generous portion. Again, the service was great, the beers were cheap, and the overall bill was fine for a leisurely meal out. The next time I am in Auckland, I will be back there and will slowly work my way through the menu. Cheers

went for breakfast, empty restaurant, and food over 30 mins to arrive. Had a simple Bacon & Eggs, Eggs over cooked, french bread very hard, and bacon ok. Partners Pancakes were however nice, but considering price, service and food, was a very disappointing experience.

This was most certainly the absolute WORST dining experience I have ever had in my entire life. It took long enough for someone to seat me, even longer to get a menu. Despite the restaurant being practically empty, my meal took over an hour hour to arrive.

The meal was awful & most of the ingredients tasted like they were off. After two bites, I started to feel a bit sick. When I let the staff know, I merely received an argument that there was nothing wrong with the food. There was no compensation and I had to pay full price.

I strongly suggest that no one ever dine there even if it is the only place open in all of Auckland. You’d be better off throwing your money into the harbour. I cannot believe the place hasn’t been closed down yet!

Avoid this place!!
After sitting down at Neptune Cafe we were never greeted, nor given any menus, we had to ask for them. Once we had ordered we waited 40 minutes for our Chicken Sandwiches which by that time my 1 hour lunch break was almost over, so we got up and left. Not once did the waitress come over to say sorry for the wait…

We ordered a pizza – which was okay but the place is very cold and customer service was okay. The place needed a clean, windows and sills were dirty. Sorry, but I wont be a returning customer.

My partner and I were in Auckland and wanted to have a nice reasonable priced meal. We ended up at Neptunes and I must say it was the worst dinning experience i have ever had. Apart from the poor service, we ordered a seafood platter for two (as advertised). It wasn’t a platter for two. The mussels still had the beard in them, the prawns just looked wrong there was a watery mess on the plate and the list goes on. When i told the staff how dissatisfied i was i just got “oh” which i found to be extremely rude. They offered no explanation or compensation. I paid full price for a meal that was sub-standard. I will never be dinning there again.