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Orangerie Restaurant at Grand Mercure Nelson Monaco

4 star rating
5 reviews

Cuisine: New Zealand, Breakfast, A La Carte

6 Point Rd
(Grand Mercure Nelson Monaco)
Nelson
Nelson City
03-547 0792
 

Hours:

  • Breakfast: 7am – 10:30am
  • Dinner: 5pm – Late
  • Facilities/Features:
    • Business Dining
    • Children's Menu
    • Conference Facilities
    • Scenic View
    • Out Catering
    • Private Dining Room
    • Private Functions
    • Romantic Dining
    • Wedding Functions
    • Breakfast Meetings
  • Payment Types: EFTPOS, Visa, MasterCard, AMEX, Diners
  • Price Range: Spendy, $25 - $35
  • Dress Code: Smart casual
  • Alcohol: Beer, Wine, Spirits, Cocktails
  • BYO/Corkage: No BYO
  • Parking: Free On-Street
  • Good For Groups: Yes
  • Takeaways: No
  • Takes Reservations: Yes
  • Dietary Restrictions: Vegetarian, Gluten-free, Soy-free
  • Wheelchair Accessible: Yes
  • Outdoor Seating: Yes
  • Meals: Breakfast, Dinner
  • Wi-Fi: Paid

The Orangerie Restaurant is situated on the Monaco Peninsula, next door to the Grand Mercure Nelson Monaco.

The Orangerie is an award winning restaurant offering a unique dining experience that compliments contemporary New Zealand cuisine.

The restaurant offers a great deal of variety and catering for resort guests, weddings, private functions and group bookings.

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5 Reviews for Orangerie Restaurant at Grand Mercure Nelson Monaco

27th October 2012
5 star rating
My parents and I dined at The Orangerie last week.

The setting at the hotel is exquisite, the roses were in bloom and ducklings were in the pond which the restaurant overlooked, just gorgeous! We all had the prawns to start, even my father who is usually a very fussy eater adored them.
I had the Salmon and loved the kalamata puree, where do chefs come up with these ideas? Such divergent flavors that work so well together.
Mom and Dad both had the beef which was cooked perfectly to their differing desires of preparation time (usually not an easy task, impressing beef farmers).

Not that I needed it, simply that I couldn’t resist, Mom and I shared the desert sampler.
The Crème brulée was AMAZING.
Running the risk of sounding ostentatious, I have eaten some pretty amazing deserts in my time, but this took the cake.

Thank you to our lovely waiter Philip and the chefs who managed to please my very fussy father.

The perfect setting for a summer’s night, we will be back.

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Comment from Clare D. of Orangerie Restaurant at Grand Mercure Nelson Monaco 5/11/2012   
Thank you for taking the time to tell us about your dining experience at The Orangerie Restaurant. It is always a pleasure to receive positive feedback and we will definitely pass your kind comments onto the team and in particular Philip. We strive to provide a…    More »
21st October 2012
5 star rating
We dined here for dinner along with our two children. The service was very friendly and efficient with the staff paying extra attention to our children’s needs. We both had the pork belly which was cooked beautifully, and the children’s meals were a great balance of being both healthy and appealing to kids. For a fine dining restaurant it catered well to family needs without losing its elegance. Definitely recommend.

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Comment from Clare D. of Orangerie Restaurant at Grand Mercure Nelson Monaco 5/11/2012   
We very much appreciate your comments regarding your meal at The Orangerie Restaurant. It is always a pleasure to receive positive feedback. I will share your comments with our team. We love having families in the restaurant so it is great to hear that they…    More »
9th October 2012
4 star rating
Great service and greeting on arrival.
Lovely setting and the food and wine 1st class.
Rate it 4 1/2 stars
Thank you so much for a lovely experience

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Comment from Clare D. of Orangerie Restaurant at Grand Mercure Nelson Monaco 5/11/2012   
Thank you for taking the time to tell us about your experience at the Orangerie Restaurant. It is always a pleasure to receive positive feedback , we will be sure to pass your comments onto our Chefs. Thank you again for sharing your experience, and we look…    More »
7th October 2012
1 star rating
The restaurant got my food wrong the first time, dirty plate the second time, and the starter was horrible, I ordered salmon and my friend ordered pâté, the pâté was coated in a sweet jelly that was so over powering it tainted the dish. And the bread could have been rung out there was so much oil dripping from it. My salmon starter was inedible, tasted, like soggy card board that had been soaked in water, thought it was tin salmon, no flavour, bland and just horrible.
When we asked the waiter the take it back he told us no to start with and told us no one else has ever complained.
I felt challenged and embarrassed and told him to take it back and told him his service was bad. What ever happened to the customer is always right.
He came back for more explanation on the food telling us the chef was so astounded by us not liking it they needed a real reason, which made us feel like we wanted to run. So I told him, and suggested perhaps the chef taste it.
He asked us to stay for our mains and apologised for making us feel uncomfortable, the mains came out and were horrible, we had duck, my friend had much more duck than me, the meat was well done and not medium as the French would cook it disappointing, though it wasn’t chewy and we ate the meat as we were starving, the waiter asked us if we liked it and I said no and so did my friend and we told him we couldn’t eat it either, to which he got incredibly confrontational and hostile and quizzed us over and over so I felt pushed to tell him the truth. We said we would leave and when I gave him my voucher at the till, they played around with it for 10 mins to which point we wanted to run, we asked if we could go as clearly we didn’t eat anything. To which he told me the voucher had expired like I was a thief, and continued to stare and say you have given an expired voucher, I asked for it back and then showed him the date which was until the end of this month oMorect 31st. No apology. He shrugged and stormed off and left us standing there so we left, my friend felt so bad I said I’m going back to get the owners details, so I returned and asked the blonde waitress for the waiters name and if he was the manager which she said yes, he heard came over and asked me what now? So I said, I’m sorry but the food for those prices was unacceptable and your service was appalling and has ruined our evening, I told him the first waiter was fantastic and helpful and perhaps he should take a leaf out of his book.
I have worked in the hospitality business for years and my husband happens to be a French chef, their food and service is an insult to the industry and French cuisine.
Follow up complaint was as shocking, the food and beverage manager insulted me the next day on the phone, she said she heard the story from the waiter and said me and my friend were insulting and nasty and wouldnt be compensated for anything, when clearly I have another voucher i paid 50.00 for and now no use. the owner phoned me, after I requested the call, because I was so upset, and she said I was insulting to their food, and perhaps it was a clash of personalities and also she has had reviews rave about there food, and service and clearly I have different taste buds. She asked me to come back next week, so they can prove me wrong! when I know that is when they get a NEW CHEF!!!!!!!!!!!!!!!!
Appalling I have met people who have also dined here and been incredibly disappointed with the quality of the food and service and have said they would never return.
I will never ever return. Still feel upset about the whole experience, I would never treat a customer like that!

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Comment from Clare D. of Orangerie Restaurant at Grand Mercure Nelson Monaco 5/11/2012   
Thank you for taking the time to tell us about your experience at The Orangerie on Trip advisor, Menu Mania and personally on the phone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies again. At…    More »
4th February 2009
5 star rating
This is fine dining in a fine setting. The French influence of the food is well done and the staff are excellent. The food, wine, staff, and general surroundings make this a place to return to. Very affordable too.

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