Worse service ever, had someone who couldn’t speak English answer the phone, told us to come down, which we did then got told we couldn’t dine in because lunch closes at 2. Wish he had just told me on the phone rather than getting there and finding out

I think that anyone who gives this place 1 star must have seriously overestimated the place before they got there- it’s not like pizza hut is known for being a gourmet luxury restaurant. We went there and the food was fine, my friend asked if they could put out some vegetarian pizzas and they did, they had comfy booths to sit in and the chips were nice.

I was really looking forward to my first time at a Pizza Hut restaurant in NZ. I am from Aussie and the Pizza Hut in Browns Plains is awesome. So much variety.

Went to the dinner service on a Saturday evening. Was told straight away that the ice cream machine wasn’t working. I joking asked if we would get a discount and the girl could not give me an answer. She went to ask her supervisor and we were told no. I thought at least they would of offered us drinks on the house instead. I had 2 small children with me aged 1.5 and 2.5 so they are the ones that really missed out there.

Only a few options of pizza to choose from. The salads weren’t anything to write home about. When I tried the pasta it was cold. I asked the girl if it was meant to be cold and she said no that someone had forgot to put the warmer on. Fresh pasta was brought out. It was so bland. No flavour at all. We ordered water for our table (cause I was not spending another $2 on drinks when we were already spending $18 on the food!) and it took a good 20 minutes for the water to finally arrive at our table.

I was very disappointed in the service and quality of the food. I won’t be going back again. You’re store has given Pizza Hut a bad name in my book.

We visited this restaurant in September to celebrate my birthday. We had an unlimited budget, however decided to visit here. The last time we were here was about a year ago and had a terrific experience. Not today unfortunately.

The ice cream machine wasn’t working and they had a sign up saying it was a temporary issue. However, upon reading on Four Square, the machine had been broken since July.

The pizzas were tasty when they eventually came out. The salads were fresh and chips were nice. Our gripe was that the ice cream machine wasn’t working. They had a 2-litre ice cream tub sitting in the dessert buffet and there were about 36 people in the restaurant. Most were there for the buffet lunch, as we were.

I believe they should have given a discount due to the very poor dessert. There were dregs of ice cream in the container and they brought out some more which was once again partially used. The ice cream was so rock hard that the other customers had to help one another to gouge ice cream out of the container. There were only 2 staff on the whole time.

To make matters worse, the unisex toilet had no light whatsoever. A bit hard once the door shuts to see anything in the pitch black with no lighting whatsoever.

We commented on the Pizza Hut facebook page and they said we should contact them but email them on their “Contact Us” part of their facebook page, which we did. We received no email and no acknowledgement, nor an apology for our experience.

The fact that Pizza Hut didn’t even follow up, even to acknowledge our email and apologise for our experience would have been nice. All 4 of us have decided not to buy Pizza Hut again.

We hadn’t been to the “all you can eat pizza hut” since we were kids, so we went here for dinner recently.
The cost was $17.90 for all you can eat food, PLUS $2.00 for pour your own drinks.

There was very little variety of food on offer. There would be between 0-3 pizzas out at any given time, and it was always the same thing – a sausage one, a tomato and cheese one and what might have been a supreme one (i’m not sure).
There were a few chips out, but it it could have been topped up more.
The only options as far as drinks went was pepsi, 7up and mountain dew.

The ground was filthy, and really sticky.

Just been in the New Lynn branch, Auckland, as I often went before. A horrible nightmare!
I was there with my 2 year son and I am 6 months pregnant. Served by an Indian man called Mohit, he couldn’t understand what “a large pizza, mixed with super supereme and meat lover” meant, put an order for two large pizzas. When I pointed it was wrong, he seamed quite angry” you didn’t say that”, I repeated what I said, he insisted”you didn’t say half and half” in a even worse silly way, loud. I had to find a better communicator to talk to. Then went out waiting coz I was told it would be 20mins. When I came back in 20 mins to pick up, no one wanted to see me or talk, I was waving the receipt to the boxing girl, she looked at me, decided to ignore. When she finally got closer, I called her out, she ran away again!
Finally I had to wait there for another 15 minutes until all the other customers got their orders, Many of them like me, came back after being called out. Then I had to queue again, got told meals were much earlier ready and they were too busy. During the time I was waiting for attendance, the same Indian staff was free for a while, helping quite a few people like me finding their orders, but no, how would be bothered to help me?
Over the last so many times when I visited there, always a Saturday, I always came back after the order was ready, but there was always someone rushed in front of me trying to help.
I can only say it’s a totally rubbish team which ruined my night and made me decide never come back to them!
After my complaint, the manager rang back, saying he just took over the restaurant for a week, no wonder! And already told staff how to deal with the situation, that’s it!!!
Please do not go, because you will never want to go back again.

Not that great at all. Agree with the review below. Not a lot of food to chose from and you have to wait for pizzas to come out constantly. The salad bar is gross. It is cheap but know of better cheap places to eat.

Well, we have been there several times, but only because it is a good, cheap place to take the kids and at their request (birthdays). They need to work harder at topping up the pizzas and salads… half the time the salad bar is virtually empty, and what is left in there is dried out and disgusting. And the coffee there is vile too. Still, it is reasonable value for money I guess.