- Mon – Sun 11am – late
- Business Dining
- Children's Menu
- Private Functions
- Romantic Dining
- Wedding Functions
- Payment Types: EFTPOS, Visa, MasterCard, AMEX, Diners
- Price Range: Moderate, $15 - $25
- Alcohol: Beer, Wine, Spirits, Cocktails
- Seating for: 140 inside-60 outside
- BYO/Corkage: No BYO
- Parking: Free On-Street
- Good For Groups: Yes
- Good For Children: Yes
- Takeaways: Yes
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian
- Outdoor Seating: Yes
- Meals: Lunch, Dinner, Late Night
Enjoy a taste of world famous Northern Italian cuisine in the heart of Takapuna Beach. North Shore diners can finally experience what their city cousins have enjoyed for many years. Portofino has built a reputation for exceptional quality and service having established for nearly three decades.
31 Reviews for Portofino Restaurant
Visited March 2013
We had a good meal, the Scallops inferno.
I had noted all the comments about service so we sat off to one side and placed our full order, in one discussion, including wine.
The service was fine
The food, was OK
I had had the Scallops inferno at Portofino in Wellington and Takapuna’s was not as good, watery and lacking intensity, but hey we were on the Shore, maybe that’s just the way things are.
North of the Bridge ?
Visited November 2012
Every peice of seafood looked like it had been sitting in a freezer for a year, followed by sitting in the sun for a week. Could not even eat most of it.
I sent them a detailed email complaining and they never replied. Which gives an indication of thier customer service.
Visited October 2011
I ordered a seafood risotto dish and after the third mouth full of grit told the waitress. The waitress took it back to the kitchen and some lady came out and basically accused me of lying. I tried to explain that after the third taste of grit between my teeth it was inedible she looked at me with disgust and said it must have been salt or pepper took the plate back and walked away without offering any sort of apology or the possibility of changing the dish.
As we walked up to pay there were at least 4 people glaring at us from the kitchen as if it was our fault, I have never been made to feel so uncomfortable by restaurant staff. The lady rudely offered to take our garlic bread off the bill, however I did not think that was fair as I had to pay for a meal I couldn’t eat. She then turned it into a yelling match.
Hugely disappointed as I have been to two other Portofino’s and they are always fantastic, tasty meals and great service. This Portofino’s however is lacking in all aspects I would not recommend you eat here unless you like bland food and the worst possible service.
First visit, service was average, the food was good, however we ordered two spirit mixers and we had to question the price we were paying, for what appeared to be fizzy drink, with little or no alcohol.
Tonight we decided to try again, hoping for at least a decent meal. However it’s safe to say, that the service has certainly not got better, in fact appalling.
After ordering a rum and coke, that was flat and certainly had no alcohol content and a soggy brushetta. We waited some time for out main coarse order to be taken, (which staff seemed to be unaware of whilst they gossiped)…. we decided to eat elsewhere. Their lack of good service was proven when after only having an entrée we decided to leave, and were clearly not happy, when paying we were not asked if everything was OK, when obviously it wasn’t if we were leaving after only an entrée we shared.
With spending $16 for a soggy bit of bread and $7.50 for a glass of flat coke, we would not recommend this place
And can whoever is writing all the bogus reviews of this restaurant please stop. It is embarrassing and unprofessional. At least use different terminology and try to not make the same grammatical errors again and again!
The food was genuinely very good,the service prompt and friendly (while not overbearing)AND very reasonably priced !
The decor modern and the place was fastidiously clean too ! Will go again.
Pasta was very ordinary amd fillet steak was tough, fatty and grossly overpriced. There is no excuse for poor meat in NZ, particularly with Portofino charging fine dining prices yet obviously using cheap sub standard ingredients.
Thought it might have been a one off bad experience however friends visiting from Hong Kong tried it one night and said it was their only disappointing meal in NZ.
Definitely not recommended – I will not be giving them a second chance.
nice meals although I did feel it was quite overpriced. The waiter/or the kitchen forgot the pita bread for starters but was
apologetic apart from that the service was great – very friendly (The manager did come out and growl at our waiter for something in front of the patrons which I thought was unnecessary)but we all still had a great night. The price is the only thing that will stop me going back again.
Way overpriced, ultra slow, below average food – that orange sauce… And then I had the temerity to say I was disappointed to the short Italian man with the moustache who told me, in a rude and insulting way, that he had thousands of satisfied customers. Funnily enough both the other guys waiting at the cash register joined in the argument and announced their disgust with the food service and attitude
I think Anne and Mary have been paid by the owner to put their comments up. The decor is lovely however the food is appalling, I could have cooked better myself. We had a delightful waitress however, we had to prompt her for our entrees and mains, and we waited a long time for them.
The prices are really extremely high – I would prefer to go to Cibo or Tribeca where the experience is impeccable and food amazing for the same price.
It looks good from the outside but this is a 1 time to try it restauarant which is a huge shame. Has a great location and look but food, prices and service are completely lacking.
We were a party of 7 and started with 2 antipasto for the table thinking that might have been enough but needed to order a couple of brushetta to help fill the gap. The waiter was not much help when asked if there would be enough on the Antipasto platters and actually didn’t seem very interested at all.
2 of us had Linguini con Scallops (about 6) which was quite bland and nothing like the mouth watering explanation on the menu. They are obviously still using the same tomato soup that others have mentioned.
2 people had Fish of the day with a salsa which was the same orange coloured sauce only thicker while 1 had vegetarian cannelloni which looked bland due to the cheese spread over the top.
The 7th diner had lamb cutlets on carrot and bean risotto which looked unappetising but was apparently quite nice.
Having spoken to the majority of the diners a couple of days later all have said they wouldn’t go back or recommend it.
The only saving grace was the wine waiter, friendly, efficient and had a bit of humour and the wine was quite well priced.
The wine we chose was not available. Not because they had sold out, but because they hadn’t received any yet, why preprint your menu before you know what stock you have?
We then waited over an hour for our meals and had to ask what had happened to them. The meals arrived and we were surprised that the Pepper Steak was covered in mushrooms, but we were all hungry by then so tucked in, only to have the slightly panicked waitress arrive to tell s the steak had been delivered in error. The Pepper Steak duly arrived, with a highly oversalted sauce.
My meal was lamb cutlets on a bean and carrot risotto. I ate the cutlets because I was hungry but the rice with what seemed like tomato soup flavouring and chopped beans and carrots didn’t make it past the first few mouthfuls.
The Fish of the Day with Salsa turned out to be fish fillets with a very similar flavoured tomato soup concoction (maybe there was a special on tomato soup at the wholesalers that week). Not a hint of salsa in sight.
There was no callback to the table to see if we were enjoying our meal and when the plates were cleared we were told to line up at the counter to make payment (still no enquiry if we had enjoyed our visit). All this in a restaurant that charges over $35 per main!
We certainly won’t be dining at this clip joint again, the food quality does not match the pricing and although our waitress seemed very genuine in her apologies for the mishaps the rest of the staff have yet to become acquainted with the term service.
On a bright, sunny day, Portofino has a desirable outdoor area which is well utilised for larger lunch parties.
I was impressed upon being seated, by the size and variety of the menu, making a single selection was most difficult.
Our party of 8 did seem to stretch the two waitressed that tended our table, failing to recall to whom each drink belonged.
I ordered the marinated olives to start, and at $7.90, I was surprised to received simply a dozen olives marinated in olive oil. I was also not given an olive fork, made to make do, chasing slippery olives with a mains fork.
Our main meals arrived in a timely manner, the waitresses again struggling to get the meals to the correct owners, also attempting to give us a meal for the next table.
My White Veal Masala was scant to say the least, the potatoes were cold in the center, and the masala sauce was far too sweet, with an overbearing flavour of condensed milk.
While I do have a sweet tooth, caramel flavoured veal is not on my favorites list.
$29.90 for the main is a dinner sized price, for a lunch sized meal.
The atmosphere would have been well complimented by a smile or two from the waitresses, and their eagerness to clear the plates before everyone had finished chewing their food did catch us a little off guard.
Used to getting stung on the beverage-du-jour, my lemon-lime and bitters was a pleasant surprise at $3.50.
Unfortunately, what little Portofino Takapuna had done well wasnt enough to redeem the experience, and I do hope these are simply teething problems while settling in to their new location.