Portofino Italian Restaurant
Auckland City 09-356 7080
- Mon – Sun 11am – Late
- Children's Menu
- Payment Types: EFTPOS, Visa, MasterCard, AMEX, Diners
- Price Range: Moderate, $15 - $25
- Alcohol: Beer, Wine, Spirits, Cocktails
- Seating for: 250
- BYO/Corkage: No BYO
- Good For Groups: Yes
- Good For Children: Yes
- Delivers: No
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian, Dairy-free, Gluten-free, Soy-free
- Wheelchair Accessible: Yes
- Outdoor Seating: Yes
- Meals: Lunch, Dinner
Portofino Restaurant is located in the heart of the Viaduct Harbour.
Portofino Viaduct – established for nearly 30 years.
Please come and join us and enjoy lovely harbour views.
60 Reviews for Portofino Italian Restaurant
We had a great night, food was excellent and white Italian wine surpassed all our expectations… our friends where very pleased so they pop up question when you are going to open Portofino Restaurant in Queenstown so they can enjoy your food there?
This time I did. We waited way too long for our meals to arrive and when they finally did my eye fillet was bland, under seasoned and not cooked medium rare as I had ordered.
I complained to an arrogant man in a suit, said that my steak was overcooked and not pink as it should be.
He called me to the kitchen and gave me a lecture in front of all the chefs and others about how my steak was not “grey” as I had said and that the chefs “know how to cook a steak”. The colour of the steak was not as bad as I had first thought but was definitely not cooked medium rare. He also accused me of eating more of my steak than I had.
It takes a lot for me to ever say a negative comment, and I certainly didn’t expect to be treated like a naughty, lying child when I did.
This is the worst customer service I have ever come across.
Food very average.
Food not what the menu states, eye fillet? More like minute steak!
Food cold, even after 3 attempts still not even warm!
I decided not to roll over and pay $110 for the worst 3 steak meals my family and myself have ever experienced, only to be confronted by the arrogant owner who threatened to call the police if I did not pay for his shite steak! We are kiwi and supportive Aucklanders of local business but this one took the cake!
If you feel the need to be ripped off, served terrible food, abused by the owner, then dine at the disgusting Portofinos Viaduct!
PS to the arrogant owner, learn some customer service, don’t ever assume again it’s ok to intimidate me because I’m female and I hope you did not carry out on your threat to charge to waiter because it was not his fault you run the worst Italian restaurant in town.
So do not waste your money here please !!!!!
It’s a shame about the service.
I ordered a drink which I have had many a time, at different bars and it was completely wrong. Several of us agreed on this.
We sent it back, as there was no way I could drink it. The Asian waitress told us that there was nothing wrong with it (not that she or any other staff had tried it) and we would be charged for it anyway (not that I really care about this but it was the fact that she was so rude about it).
The waitress then proceeded to have a big fight with the barman. Most awkward. I didn’t want a big fight I just wanted to be rid of that bad drink.
My friend ordered me another drink, a non alcoholic mix that could not be stuffed up. Yet they managed to stuff that up too. I just drank that and then stuck to water.
The waitress was extremely rude after the drink fiasco, she spent the rest of the evening being such a cow slamming our drinks and plates on the table and ignoring me when I tried to talk to her (god I was only trying to thank her).
Like I said, the food was delicious, but I was absolutely disgusted with the rudeness of the Asian waitress and the guy at the bar.
Oh yeah and the toilet cubicles are less than half the size of a portaloo. Don’t even think of using the loo if you are overweight :p
My husband had the cannelloni and quite enjoyed it.
This place however is let down by the staff and there customer service skills. Not only are they rude but incompetent. They stood around for 30mins just looking at us until they finally took out order. Why we waited that long was beyond me. They also forgot my coffee order and it didn’t come out until after we had finished lunch and then blamed it on the bar man for being busy. There were only 4 other tables taken.
We had dirty glasses and the water had shit in it! I’m not impressed and for a big space you have you should really rethink your staff or at least train them in having manners
We would definitely go there again.
We entered the restaurant and asked for a table for two. The woman did not speak to us just pointed at the table were she wanted to sit. She did not give us a drinks menu or offer any drinks. We WAITED 20mins before I had, had enough and wanted to go. It wasn’t until they had seen me getting my handbag that they decided to come over and offer us a drinks menu. They were not busy at all so there was no reason to keep us waiting for that long. Normally you would have had your drinks by then and your entree ordered by now. When they finally took our order for the entree the garlic bread it came out and had a hair in it! Which was not mine since by hair isn’t that colour! My main was the chicken and was barely warm and my husband wasn’t at all happy with his meal the seafood pasta. My water was not cold, but only tap water with a dirty glass! I am disgusted in the service we were given and would never ever go back to them again and will tell anyone thinking of going to them not to! Worst place ever! Thank you for wrecking our dinner out!
Our waiter was rude, impatient and unapologetic (even after spilling a glass of champagne over everyone seated at the table). Not even an offer of a replacement glass was given, or was it taken off the final bill.
If only the kitchen knew how much their hard work was being let by the front of house. The food was good but it by no means makes up for the service. Sort it out Portofino’s, I am not the first to comment about this.
The food was OK. We ordered the antipasto, which was quite nice. I ordered the Scallop pasta. I thought it was over cooked, and the scallops were hard to recognise given the cheesy/creaminess of this dish.
My partner ordered the Cannelloni, which she thought was nice, but again a bit too heavy.
She also ordered the cheesecake for dessert, and was given a very generous portion, but again was very heavy,creamy and lacked balance.
Overall, it was a reasonable experience, but the food does have a slightly “re-heated” quality to it. Flavours could be balanced better, and overall I think the dishes were very cheesy/creamy and salty.
Would go back for a glass of wine, antipasto and view.
Being a long standing brand in New Zealand you would think the serivce would perfect but it was cold. I not just having a to but our whole table of people felt the same way. Lame
Toilets keep clean. Staff should be pleasant and helpful and should up sale drinks etc, FOOD improve making a pizza and putting olive oil does not mean you are Italian.
I ordered the eye fillet which I found average and overpriced. However the waitress we had was lovely.
I rang Friday to book a table for 5 people for Saturday and was told there was no need to book. I would rather book and know that a suitable table will be available at the time I want to arrive.
We arrived about 7pm on Saturday and I asked for a table for 5. The Maitre’d without replying, showed us to a table in the corner set for 4, I repeated that it was for 5 so he pulled a chair over from a nearby table, stuck it on the end and walked away. No one set an extra place.
When my husband arrived from parking the car he asked for a proper table for 5 people, so with bad grace they offered us a table inside which we agreed to. However when we went inside, they did the same, stuck and extra chair on the end. Eventually again with bad grace, they joined another small table on making it more suitable for 5 adults.
We already had our menus from outside so proceeded to make our selections. My daughter helped herself to the water on the table. when the waitress came to take our drinks order she pointed out that you had to pay for the water on the table unless you asked for tap water.
Three of the mains were fine, not in any way exceptional, but the lasagna was hard to eat out of the very hot pan it was served in and the mussels did not taste good (and weren’t eaten).
We had brought a cake with us and asked for just Gelato to go with it. The Gelato came but the cake didn’t. By the time I got someone to bring the cake out, the gelato was eaten, as it was melting.
The service was terrible and well below the standard I would expect from any self-respecting restaurant, from the time we arrived until the time we left. The waitress seemed to have a very tenuous grasp of English and we had trouble making ourselves understood. The restaurant was noisy and drafty. All in all it was a very disappointing experMoreience and we would not choose to ever visit a Portofino restaurant again and will not recommend to any friends or family to do so.
I now see from google search that this restaurant has a number of poor reviews. Perhaps they need to lift their game?
Don’t waste your money going here!
I was yesterday with dinner with my wife on Tuesday 27 December 2011. We order food, It wasn’t good at all, my wife lasagna is was very cold and dry, and my steak it was to salty. I am disappoint from the menu and food.
I told to the waiter to reheat my wife lasagna, friendly waiter he apologies to us,and he reheat lasagna.
The end of the dinner waiter give us a bill, and bill was with HOLIDAY SURCHARGE on 20% more then regular price.
Tuesday 27 December 2011 is WITHOUT SURCHARGE. I am totally disappointed from management on Portofino Restaurant. I keep my bill, so and I can inform about HOLIDAY SURCHARGE on 27 December 2011.
I won’t back again.
Booked a table for 10 for dinner/drinks at 8.45pm with a specific request to be seated near one of their tv’s to watch the RWC game.. We turned up on time, and were seated without access to a tv.. Promptly moved our table which was good, however were seated in front of an outward opening closet which the staff use to keep their belongings in! Dinner was interrupted 3 times during the evening so access could be gained into the cupboard – the restaurant was NOT full so I have no idea why they would sit ANYONE there?..
Entree and Mains arrived without much fuss, pizza’s, calamari and alfredo was tasty and came in good time. 3x desserts were ordered and the waitress came back 15mins later with only 2 desserts and explained that they had “run out” of the other type ordered. When questioned why she hadnt advised this when we ordered, she simply gave a blank look and no sorry..
Food was good, albeit pricey, however we will not be returning due to the very poor service. NOTE: we did take our concerns up with the manager on the night, and he gave a shrug and said “it happens” – NOT IMPRESSSED at all.. Disappointing to think we have so many tourists in our country at the moment and that is the standard they are being offered!!
My partners White Veal Fungeto was ok and the service was fine.
Expensive and best to walk past to where you can get better for the same money.
But the food was not that great. As it was desert only not much was ordered, Coffee, Hot chocolate, Cheesecake and Brandy Snaps.
It was spray cream on the coffee, hot chocolate and brandy snaps that had all but devolved by the time the food arrived at our table. The brandy snaps were nothing special with three supermarket brandy snaps on a plate filled with devolved spray cream. The Cheesecake was at least two days old and quite dry, Hot chocolate was good but the coffee while hot was burnt
She was rude and we left; obviously a ploy to get people in the door. We won’t be back and we have laid a complaint with the Commerce Commission. This sort of dishonesty is a disgrace to this country.
Never going back there again.
Couldn’t help myself, went again.
I asked for scampi not flakey torn up pieces of wall paper.
Rude waiter, rude manager, 2.5 hours to get my drywall served..Completely dissapointed.
Saw what one of the waitresses wrote while reading over these reviews just now,
“Some of our waiters are of different cultures and their idea of good customer service is different than ours” (Or something to affect)
PRETTY SURE that arrogance, disrespect, rudeness, abuse among a list of many other things is in no way thought of as good customer service ANYWHERE.
Check yourself before you wreck yourself.
Would never go there again, embarrassed that any visitors to NZ may go there and think this is the norm.
1. A waiter showed us to our table as soon as we got there then walked off.
2.Got asked for drinks after 15 mins and we just got water which arrived ages afterwards (water!) and the glasses were dirty and had a smell.
3.It took ages to get the attention of a waiter and we did after 20 mins then almost an hour afterward we got our food.
4. We sat by the door and the waitress stood there for ages with our food not knowing who to serve it to. The food was goos although my lamb was a bit undercooked.
5. People brought their dogs who continously barked at everyone, this was disruptive for a romantic date.
6. No smiles, no thanks yous, no follow throughs.
Never going back there again.
We were also forced to pay for food we could not eat. There is nothing Italian in this place, avoid it if you would like to enjoy your evening. Also there seems to be a common trend with people complaining about the staff, maybe it is time to re-train them correctly. Will never see me again.
The food was bland and dry. My spaghetti alle vongole was so awful that I asked for parmesan cheese and salt to lift it up. It was so dry that it was just impossible to eat.
I asked for the manager and he told me that that’s how this dish was supposed to be. I was appalled by his response. Anyone who has had a vongole pasta dish before would know that it should be in a lovely white wine sauce and nicely salted with clam juice.
I gave up on the meal and shared my husband’s steak instead. The meat was tough but at least the taste was ok.
The restaurant billed us for the pasta despite noticing that I had not eaten more than 2 bites of it.
It was Xmas Eve and we didn’t want to spoil our mood so we didn’t make a fuss there. But it was definitely the last time we are eating at that restaurant.
Secondly, in terms of immigrant workers, keep in mind that they are from a completely different culture to New Zealand- their ideas of good service are different to ours. Try please to be a little more patient. Everyone who’s worked in hospitality should understand what its like to work in the busiest restaurant in the Viaduct.
As for the food, try the Pollo Camembert and Linguini Ginolino. Its a little out of the ordinary, but worth it.
Thankyou to everyone who wrote decent reviews about Portofino.
I will NEVER eat at Portofino’s again! Not only did my food have a baby crab in it which I crunched into, but afterwards the HELP/WAITERS were not the friendliest about it all and tried to act like we should be ok with it, reasoning was that mussels have crabs in them all the time and it happens so that we should be ok with it, but I’m sorry I do not go to pay for a meal to get told that! it put me off my lunch and my friends!
I have told many others about my experience and to my horror many others have had similar experiences not only with the food but also the service and they would never eat there again either.
My suggestion would be to go somewhere else at all costs…
$35 meal with rocket and 12 canaloni with not sauce for taste, which you can buy from the supermarket for $6.
Received back our so called freshly cooked, but NO, received the same back with others added and over cooked.
Did they come and ask how this or any meals are? NO. We were on holiday and didn’t want to spoil our night. We shouldnt of paid $35 for this lettuce and 8 squid rings, fried till tough.
Watch out for this TRICK of words.
Would you like any water? “YES” Still or fizzy, was asked. Still please. Received a bottle of Italian still @ $9.50 bottle, and received already opened. Tasted like normal tap water. ASK for TAP water if asked or you will get a $9.50 bottle.
When one asks for water/still/ we all expected our fresh New Zealand water. What about the carbon foot print on sending water all the way from Italy in a glass bottle. Shame.
We have been in many Portofino’s and this is the last.
“How was your meal at Portofino’s” Hope it was better than ours.
I do recommend the Fettichine, not all bad, just lack of service for the price we paid. Come on management, you are better than this.