Quench Restaurant & Wine Bar
Marlborough District 03 578 0064
- Mon – Sun
- 7am – 10am & 6pm – Late
- Conference Facilities
- Price Range: Moderate, $15 - $25
- Meals: Breakfast, Dinner
Quench Cafe and Wine Bar
2 Reviews for Quench Restaurant & Wine Bar
Having traveled to many parts of the world and especially here in New Zealand, we have had many varied experiences when it comes to service or food so are pretty open minded, however this experience must be the worst ever! The waitress was not attentive and could not answer simple questions. It was unfortunate to report that we had to wait over an hour for our food to reach the table, after the staff had been informed about all of us returning from a ½ day winetour! We were all extremely patient and understanding that perhaps the kitchen was busy, however were not the only tables that were waiting, for over an hour! Unfortunately for Quench Café, one of my team members received her lamb meal completely raw! The response we got from the waitress when we asked about this was ‘we serve our lamb rare, in Blenheim’. This was a ridiculous excuse and totally unacceptable. If that was the case wouldn’t it have been professional to ask the customer what she would prefer, when taking the order?
The dessert menu was simple and uninviting and based on the long wait and poor serviMorece, it did not take long to decide to leave Quench Café and try and make up for a unfortunately evening elsewhere!
I would not recommend eating at the Quench Café and Wine Bar, especially if you have a group bigger than one or have the patience of a saint! Nor would I ever take a recommendation from a Chateau Marlborough, especially when they put another restaurant down for the same points that they oversold about their own restaurant!
I can however recommend the ‘Cornerstone Bar’, in Blenheim. If anything Quench Café and Wine Bar has a lot to learn when it comes to customer service!