The Refreshment Room
Waitakere City 09-817 8655
A Metro Top 50 Restaurant, 2013Announced 1 month ago
- Wed 5pm – 10.30pm
- Thursday 12 noon -10.30pm
- Fri 12 noon – 11.30pm
- Sat 9.30am – 11.30pm
- Sun 9.30am – 10.30pm
- Business Dining
- Conference Facilities
- Scenic View
- Private Dining Room
- Private Functions
- Private Parties
- Romantic Dining
- Wedding Functions
- Breakfast Meetings
- Payment Types: EFTPOS, Visa, MasterCard
- Dress Code: Casual
- Alcohol: Beer, Wine, Spirits, Cocktails
- BYO/Corkage: No BYO
- Parking: Free Off-Street
- Good For Groups: Yes
- Good For Children: Yes
- Takeaways: Yes
- Delivers: No
- Takes Reservations: Yes
- Dietary Restrictions: Vegetarian, Vegan, Dairy-free, Gluten-free
- Wheelchair Accessible: Yes
- Outdoor Seating: Yes
- Meals: Brunch, Lunch, Dinner, Late Night, Dessert
- Wi-Fi: Free
Only five minutes from Titirangi Village, The Refreshment Room is located at 233 Scenic Drive, Titirangi, the site of the old Montana Winery.
A large deck offers stunning views of the Waitakere bush.
Our downstairs event room hosts corporate training and workshops, banquet dinners, small conferences and weddings, special parties and events, music and comedy gigs.
The Refreshment Room is all about fresh, homemade inspired, Italian cooking. Almost all our food is made onsite – for example, our breads, sauces, pastas, desserts and ice-creams.
We incorporate locally produced organic and seasonal ingredients into our meals, also supplemented by our chef-tended vegetable garden
11 Reviews for The Refreshment Room
No gimmicks here. A clear identity of what they are.
Great decking in warm weather.
Food is fresh and prepared well. Staff know what’s on the menu.
A few minor issues…
1) Pricing. A bit too pricey for what is in effect Mediterranean peasant food. The pricing means we don’t come here as much as we would like to support this business.
2) Noise. Inside, when the doors are closed its incredibly uncomfortable to have a quiet pleasant meal. You need to somehow find a way to dull this down.
3) No local beers on tap. Yes I like Emersons, but why no local brews when all your food is grown locally and your philosophy seems to be based on low food miles. In fact if I remember correctly there are no beers on tap at all.
4) A shandy for a teenager means I have to buy a beer and an Italian bottled fancy lemonade and mix it myself. At $13 for a shandy I find this a rip off.
Apart from a few minor tweaks I like this place. Certainly beats the pretenders in the Titirangi village.
The restaurant itself is quite small and the tables are extremely close together with not much room in between, you can hear everyone else’s conversation around you.
We ordered the Chickpea and mozzarella chips with tomato sauce for $10 and the Cured meats and cheese with bread and pickles for $24. We couldn’t believe it when the meat plate came out. It was a small white dinner plate with 2 pieces of cured ham, 4 pieces of sourdough, 3 olives, a tablespoon of pickle and 1 piece of cheese the size of a match box. For $24 it was extremely poor and for the price you’d expect more. The Chickpea chips were large, starchy and extremely bland. Unfortunately the salsa which accompanied it didn’t make any difference.
For our mains we ordered the Risotto and the Orecchiette with Angus meatballs and roasted vine tomatoes. We again were extremely disappointed with our meals, so much so that we sent the Risotto back. It was bitter, hard, and the mushrooms were quite slimey and didn’t taste right. The Orecchiette was rubbery and the vine tomatoes were obviously not fresh.
We ordered the Scotch Fillet instead. Unfortunately the waitress didn’t ask how I wanted the steak cooked so I had to follow her with a request for medium rare. Thank goodness this was cooked right. It came with a few spinach leaves obviously from a bag and no dressing.
When we went to pay for the meal ($108 in total) the woman on the counter who was acting as the maitre d’ was exceptionally rude and questioned why we sent back the Risotto. I told her it wasn’t enjoyable and wasn’t how Risotto was supposed to be cooked. She fought with us and told us the Chef was ‘from London’ and knew how to cook. Unfortunately being from London doesn’t mean a lot really and we were most annoyed that she was so rude. Hospitality 101 you do not try and fight with yoMoreur customers, you take feedback graciously and try and do better next time.
It wasn’t a pleasant experience and we won’t be back and definitely won’t be recommending this restaurant to anyone. For the prices they are charging for mains ($27/$30) you just expect more. Shame on you Refreshment Room.
The service was fine, but what made the place for us was the food. Both the crepe’ and gnocchi dishes were fantastic and they come in both a large and small serving that suited us.
Good selection of wine.
Well worth the drive to find.
The older lady never apologised but just asked who had taken the booking. She told me that we could have a table but would have to be out early as they had other people arriving. The manner of the older lady was dreadful and not something you would expect in a great restaurant. They sat us on a long table next to 4 other people. A few minutes later they realised the mistake and dragged the tables apart to give us and our neighbours some privacy. From then on it seemed like they were in a hurry, asking for orders, forgetting to ask for drinks, plonking cutlery in the table. Attention to detail was very poor. When we left, again they did not apologise.
But the food was very good (would have got 4 stars) so if you don’t care how you are treated then you will be happy here. They had a good selection of mains and it was all prepared very well. We did not stay for dessert as we decided to go to another restaurant in Titirangi because of the way we had been treated.
If you want a great night then I would not recommend this place until they sort out their front of house. It could be a great restaurant.
It may be different if you are local as they seemed to know many of their customers.
All mains were priced at around $26 and we all enjoyed our dishes. With two glasses of wine, one beer and the above courses the meal was around $150 which we thought was reasonable.
The wine list was good but please note the correct spelling of Marlborough on your wine list.
The service on the other hand was a bit amateur with the basics of waiting tables in a restaurant overlooked, i.e, not taking drinks orders first, plonking cutlery in the middle of the table and not checking if we’d like to order another drink. Would like to give it four stars on the food alone but the total experience was let down by the mediocre service.
The menu is regularly on the move offering regular customers a “bite” at lots of different cherries. My favourite being the cured meats and the chickpea chips with salsa.
If you are not a local, it is worth the drive to get a bit of this!
However i think they deserve the glowing feedback.
Its a cool place, with excellent, welcoming and friendly service, but most of all the rustic italian food is super yummy! and we’ve been back several times already.
The mozarella and chickpea chips are special, the braodbean and mint mash on bruchetta with sundried tomato are just delicious.
The steak with herb butter was better than the Engine Room’s (and that is like dying and going to heaven), (and its cheaper too).
I cant wait to go back and sample more from the menu.
Good on you folk, we needed a quality local, and now we’ve got one!