Went here on a Saturday night with 2 Groupy vouchers to celebrate a special day, but ended up upset and disappointed. We were the only patrons during that time. The guy in the bar is also the cook, and not sure if he is the manager too. We can’t complain about the Platters and drinks that we ordered, but that guy was sooooo rude!!!

We asked what time they are closing and he just answered “whenever”. So, on a Saturday night at 11.00pm we just decided to leave, cause you can see in him he wants us to leave.

The worse part was they did not honour what was advertised in the Groupy voucher, which was $23 for a $60 value (2 drinks and 1 platter). The guy just looked at the amount I paid and made me pay for the rest. I tried to explain to him what the voucher means, but just shut me off.

We just left cause we can sense the guy is not really listening and is clearly agitated.

I told Groupy about what happened and they just told me that they can’t do anything about it cause even to them, this Relax Bar has not answered any of their communications. They did refund one of voucher saying its a sign of “good will”

So, very disappointed with this bar and Groupy’s customer service. =C

They don’t even deserve the one star!!
We went on Saturday to use a groupy voucher, we rang first as that is what we were told to do on the voucher, get all the way there from Orewa and the manager said that the voucher could only be used at night, I said we just rang and the lady that answered the phone said to come in after 12, He turned around and said “it is not my problem”, you have to come back at night…??? The place was not busy, so they could have let us use it. They guy was so rude, he then took the voucher and gave me my money back???
What a strange place!! Would never step foot in the place again!!