I regret that I didn’t read the reviews for this restaurant before purchasing my Grab One voucher! The experience started off badly and continued. I emailed as requested to book a table for myself and my partner but 24 hrs later still hadn’t received a reply. I phoned and the female who answered the phone was quite abrupt, refused to book the table for me and asked me to book on a different email address. Eventually they confirmed my booking by text message.
Two days later we went for dinner, the waiter was obviously new and very inexperienced. We ordered the mixed starters which arrived promptly and were quite tasty. We waited over half an hour for our main courses, we then realised they had been served to the neighboring table and the customers there poked and prodded the dishes for several minutes before asking the waiter if they were their order or not. To our astonishment the waiter then transferred the dishes onto our table, we then complained and the dishes returned to the kitchen.
When we did eventually get to eat our food the curry was a thick gloopy consistency, pretty tasteless. The other dishes were no better. The service was miserable and the staff seemed more interested in getting the takeaway orders out on time than giving any attention to their diners.
We have eaten in many Thai restaurants all around the world and we would consider this to be the worst Thai meal we have ever had. We would never recommend this restaurant to anyone! Zero stars should be awarded!

Can’ believe the last review by chuck, the experience we had was completely opposite. Probably it was written by the owner!!!!

We ordered takeaways from Star Thai on Wednesday. For one the quantity in comparison to the price paid was not worth it. The salmon fillets has a very bland taste. I’ve been to Thai restaurants before (grasshopper, blue elephant, Thai chili) and the curry’s are a bit thick. Here the two curry’s we ordered were completely watery, it’s as if you are having soup. Also the staff were extremely rude when we placed the order on the phone. Neither am i going back to the restaurant, nor will i ever recommend it to anyone. Completely put off by it.

Fantastic Thai food for eat there or take out … and they deliver! We have always found the staff delightful and friendly and the food tasty, delicious and good value for money. I find it hard to believe the other reviews posted and can only guess these people are looking for a free meal or are total losers. I am a Ponsonby local and have used these guys since Star Thai opened.

I went last night to the Star Thai Restaurant. Now I have had original thai food and this restaurant is a extreme disappointment.
The Staff who served me were extremely rude and stormed off when I queried about my meal. I do not need a lecture from the rude waitress regarding the pork products.

I will say that the Duty manager apologised profusely and offered me another meal but I was so upset and lost my appetite due to the confrontation of the rude waitress.

My recommendation would be to retrain your staff in dealing with customers – Don’t forget the Customer is always right and we pay your bills.

We were a group of 6 that ate here on Friday night. The restaurant was really busy, gave it a great atmosphere. The food was divine (chef’s special, Curry puffs and chicken satee for entrees, and pad Thai goong, red duck curry, deep fried whole snapper & pad ped seafood for mains), generous portions and beautiful presentation, delicate flavours. Staff were friendly, service was spot on and all in a contemporary environment. Everyone really enjoyed themselves and being BYO certainly helps make it one my favourite, best value for money Thai restaurants in Auckland. Highly recommended and will definitely be back.

Went there for dinner on Friday the 3rd of Feb for a special date with my partner.
What a horrible experience we had. We booked a table and on arrival we were shown to a table that was obviously just squeezed in for extra table space right by the swinging doors of the kitchen entrance, we asked for another table which got our waitress steaming from her ears, she made no effort to show us how annoyed she was, the changed the table cloth for us but that was it. No candles no plates no cutlery no serviettes nothing! She just left us there and ignored us for most of the evening. By this time I was fuming which caused stress between my partner and I on our special evening.
We have been to this place a few times before and never had such a bad time, (never thought they were friendly people but the food is great.)
So after waiting for 25 minutes, a guy came and took our drinks order. This was the trend for the rest of the evening, we arrived at 7:30pm, paid our Bill at 10:15.
Then while we were eating our food, a customer came to the desk and spoke to the waitress about something. The waitress blew up and they had a heated argument in front of everybody, I really felt bad for the costumer because the waitress was very aggressive and argumentative!!
Not good service at all, we laughed and said we would rather not complain about our service because that will happen to us as well!!!
Not Long after another couple came to pay and said to the Manager/Owner they were not happy with their service and he acted in the same way and worse. We heard him say to the people if the didn’t like the service to go and find another Thai restaurant, and insinuated that they were only after a discount and sarcastically asked how much they were after!!!!What a very, very unpleasant man. he was raising his voice and almost shouting at the people.
That place will never see me again. and it makes me sad because the food there is in my opinion the best Thai food in Auckland, compliments the the Kitchen Staff!
If this rating was about the food, they would have gotten 5 Stars from us.

I am a regular of Star Thai, have been for the last year and I eat at this restaurant on average two times per month. I have never witnessed any form of rude behaviour by owners or the front staff. In fact, quite to the contrary, the staff and management are professional in every respect and maintain high standards.
The atmosphere is allways welcoming and staff make sure they look after every detail. As for the food, well that speaks for itself, beautifully allways fresh and every dish having it’s own individual flavours , Star Thai certainly has there own flavours and individual style that;s why this restaurant is allways busy. Star Thai is highly rec commended and worth a visit if you haven’t dined there yet. Contemporary Thai dining at very affordable prices

I wish I can give no star to this restaurant!!!

We took oversea friends to the restaurant to have a relaxing dinner. Guess what, we ended up with a rather embarrassing experience. This waitress, the partner of the owner, was rude, ridiculously rude. She also played the racial card on us. So, warning, if you are no European, don’t go there. You are not welcome to their “dear business”.

We ordered set menu, which includes three course meal and coffee or tea. We did not get our main after one hour in the restaurant. I had to ask the waitress for the main, which she replied “they are right in the kitchen”. We cannot understand why they did not deliver the main. When we finished the main, nobody came to clean the table. So, I went to the counter, paid my bill, and asked if we can have our coffee and tea. The same waitress said, “Oh, you want your tea? Why you did not order it? I booked your table out and MY customers are waiting.” After I reminded her that the coffee is included in the set menu, she unhappily set out the other staff to take the order. So, we asked for six coffees and one tea. Six coffees were rudely delivered to the table. When we asked for the tea, the waitress said “How can I make you tea? I don’t know what tea you want, Jasmine or what?” That was the last straw. I did not want to ruin the dinner, since we simply wanted to have a good time with friends. The waitress kept on saying in front of the whole restaurant (bearing in mind, it is quite a small restaurant) “I don’t want to be rude, but you made my customers waiting.” Hello, wasn’t she rude all the time, were we not her customers????

I rang Star Thai the next night, and wanted to complain about this issue with the owner. Guess what, the owner said the waitress is his partner, he would rather let her deal with it. The waitress said on the phone “if you are looking for good service and fine dining, then you got the wrong place”. I think her words and attitude says all.

Don’t ever go close to this small and overcharged restaurant! Instead of Star Thai, I rather call it None Star Thai!!!!

very very bad service. I send email on Thu 10am (daytime) to make booking for dinner on Friday as requested from Grabone, waiting for 4 hrs no reply. I rang the restaurant, the guy who answered my call was very very rude. I just can’t believe someone doing business like that. My friends told me they are very poor service before, now I realized why my friend said that.

We have never been spoken to like this before by a restauranteur. The older man was extremely rude and nasty.

Having ordered two vegetarian meals 7 January 2012, and being given the wrong ones for takeaway, and returning the meals after realising they were the wrong one, we endured the nasty man (manager, owner?).

“if you dont like our service, dont come back”

He refused to give me a refund after asking for it “here’s your food, its hot, its what you ordered, we gave you the wrong one initially”

unfortunately the food is nice! but no on deserves to be in business when they treat their customers like this. We also heard him swear at a staff member.

Please dont go here, he does not deserve your custom.

Went there for dinner,

The food was good, though you should really clarify with the waiter/waitress if it is really vegetarian because I could taste a hint of shrimp/oyster/fish sauce in the dishes.

The rice was questionable, it looked and tasted like it was from the night before but it was delicious nevertheless….just a bit yellow like slightly overcooked. Thinking about it right now….It should have been fresh….because we paid $2.50 for one person’s rice. Actually…I only asked for one, and then the girl came and dropped one on each of our plate which I thought was for one portion but they charged us for both so communication need to be clearer..with that female staff.

That girl also had no manners too. She needs to learn some customer service skills or the ability to smile….though she did manage to smile at the joke she made to another customer but I could tell the customer didn’t get the punchline. She was also shaving/decorating some carrots around the counter without gloves on which made me concerned a bit about her hygiene. ..

Despite this, the other staffs were friendly especially the manager. I would’ve given it a 4.3 stars because it was one of the better tasting thai restaurant I have been to…but the female staff working there that pulled the rating down….she made the experience uncomfortable and awkward.

I dinned here for dinner. It was great, best Thai I’ve had. Got the Gaeng Bped Yang (bbq duck red curry) it was really good, lots of flavour, spicy but kind of sweet too (got pineapple in it), and portion was big, got 2 servings of rice (1 serve then asked for extra) for $2.50.

It is the best Thai food, in terms of spicyness that I ever encountered. However, I guess I need to try few more of the dishes before I can tell if it is authentic enough to my liking.

Agreed that the portion is a lot more smaller compare to other Thai restaurant, yes we indeed used yazoom voucher for our dinner.

I phoned the restaurant to book(forgot to mention the voucher I had from yazoom), the owner said OK instantly, as soon as I mentioned the vouchers, she said she had to ring me back to confirm…and she never did. I had to ring her to see if the booking was ok.When we go there, it’s still early, but instead giving us a better seat further in(there were plenty of seats, and were empty right from the beginning to the end of our dinner), they stuck four of us right against the entrace door which was drafty and with no room to move… I didn’t even think they would have reduced the food portion, but from reading other reviews, I suddenly clicked – it was tiny compared to any other Thai restaurant I have been to. The taste was very average and the service I must say, it’s not that warm either. I wouldn’t go back there in a hurry, plenty of Thai restaurants around that are considerably better.

We came here with a Yazoom voucher and were certainly not disappointed, the food was delicious, fresh and the servings were generous. The owner chatted to us and was very welcoming. We ordered two mains, 2 entrees and a bottle of wine, all good, will definitely be back!

My partner and I bought a voucher off Yazoom and we experienced this restaurant for the first time. I personally love Thai food but unfortunately have experienced some that failed to wow. This was not the case with Star Thai Restaurant. We were greeted by friendly wait staff and shown to our seats as we arrived. The place had a lovely relaxing ambiance and interesting decor. We ordered a starter of prawns wrapped in crispy noodles as a a starter which was just amazing (I will keep going back just for this dish!!) I then ordered the Nam Tok Nua which was just delicious with all the right flavours- I cant wait to go back and have more. My parter ordered the Gai Pad Med-Ma-Meung (he is not usually a Thai food fan but cleaned his plate!!). I don’t think we will waste our time with other Thai restaurants anymore as I think we found the best Thai food in Auckland. As I live out East it is a good half hour drive for us but well worth the effort for a scruptious meal.

Extremely disappointing. We arrived outside the restaurant 3 minutes before opening when it was raining and cold, there were 3 staff members inside who ignored us while we were standing outside until we knocked on their glass door 10mins later.

It was unfortunate that me and my husband seemed like we were bothering these people that looked like they didnt want our business when we walked in. We thought we would order takeaway instead, the older gentlemen (the owner) was the most rudest restaurant employee Iv ever come across. We decided to leave as we were astonished that business owners could treat their customers like that. When asked what the owners name was he replied ‘ I don’t have one’.

If the owners of this restaurant shows that much of a lack of care for their customers, I would hate to see what goes on behind the curtains with the food they’re serving.

Not worth it, even with the Yazoom voucher I paid for and wont use, this restaurant will clearly go out of business soon at the rate they’re going.

This restaurant stands out with its service, its food and its contemporary Thai atmosphere. I couldn’t fault our evening when we dined in a group of 6 people and I will definitely be returning.
I based my decision to dine at Star Thai on the recent review they had from food critic Phebe Falconer, who wrote on the restaurant in the Jan 2011 issue of Canvass Magazine, NZ Herald. I wasn’t disappointed and we will definitely be returning.

We went in a large group for dinner using two Yazoom coupons ($40 for $90) worth of food. However, we spent well over $250 and I would agree with one of the reviewers below to steer well clear of this restaurant. When the food arrived, the portions for all dishes were noticeably smaller than other Thai restaurants and the food was decidedly average. However, after paying the (large) bill, we noticed that other customers who had ordered the same dishes had larger portions compared to what we were served. Shame on you Star Thai. We will never return.

After a disastrous start to our dinner (having no table when arriving after booking, not being given menus and being served vodka and water instead of vodka and soda) we finally place our order, specifically stating there were to be no cashew nuts due to a severe nut allergy. Our spring rolls were served along with an accompanying “spring rolls with no cashews”. After one bite I knew there were cashew nuts in my food. The restaurant’s response to this was “all our spring rolls are made earlier in the day with cashew nuts”. We were offered no apology nor did they make any attempt to fix the situation before walking away and leaving me frighteningly ill at the table. Do not dine at this restaurant, the service was shocking and they have no regard for the well being of their diners and take no responsibility when a situation occurs.I will not be returning here

I came to Star Thai because Yazoom offered a “$20 for $45 worth of food” deal, which sounded good.

However when I went to redeem the coupon, the manager refused to honour it unless the food was charged at the higher dine-in price (considerably higher, I might add). This was not a condition stated in the agreement.

I found the staff rude and dishonest, and I recommend steering clear.

I went to this restaurant for dinner. The restaurant was small to medium size. I really did enjoy the food and service.

a lil on the pricey end but the food was good. tom yum was not great. friendly staff. quaint and small place

I came with a large group for lunch. I ordered a curry main. The portion of the curry was terribly small, and it didn’t came with rice. The staff would ask if you would like some rice, if you answered yes, “cha ching” that’s $2.50 onto your bill. For a $15 lunch, it did not fill me up at all. The rice was small, the food portion was small given the ingredient are so cheap. They are such a rip off!!

restaurant was quiet when i visited today with my best girl friends, i guess because it was a monday night. We ordered curry and other mains and they tasted so fresh and delicious. Service was excellant. Used entertainment voucher which was great!