The Sushi Room
(Shop 201A, Chancery Building)
Auckland City 09 368 7200
- Mon – Fri 11.30am – 3.30pm
- Sat & Sun 12noon – 3.30pm
- Mon – Sat 5pm – 10pm
- Sun 5pm – 9pm
- Takeaways: Yes
- Meals: Lunch, Dinner
The Sushi Room opened mid 2011, and boasts the largest sushi train in the CBD!
You’ll find a large range of fresh sushi & Japanese food.
The Sushi Room is located within the Chancery Building, right in the centre of Auckland city
It’s the perfect lunch spot for workers in the CBD.
25 Reviews for The Sushi Room
It looks like the waiters get paid under minimum wage rate, and the restaurant gonna to close down soon, we left immediately,wont go back anymore…
We went to the Tatami Japanese restaurant which is about 50m away from the sushi room afterwards, had great dinning experience there.
I first went with my bf in January, we thought the food was good, only complaint was they put too much dressing / seasoning on the sushi, and it wasn’t authentic Japanese (rung by Koreans). At full price it would have been too expensive but with the deal voucher it was decent value for the quality of food, and the fact that it’s sushi train. We took half off the belt and ordered half off their menu which had a nice selection.
A few weeks later I saw another deal they ran so bought a voucher for me and my friends to go again. Was really looking forward to it too (I love sushi train). This time however it turned into a nightmare when I tried to book; bookings were essential on the voucher, but it’s near impossible to reach them on the phone. It just rings and then eventually goes to voicemail. So I left messages but no-one ever rung me back, this was 2 weeks before the expiry date. When I finally got a hold of someone tonight, they refused to honour my expired voucher, had no apology for not returning my messages, just kept saying “it is your fault, not our fault” and “it’s not our problem”. They also suggested I should have just turned up even if I didn’t have a confirmed booking (are you serious?!) I am now waiting to see if the deal site can offer me a resolution but I am definitely NOT going back to The Sushi Room again.
I am now sitting at the sushi room and the third item we ordered at 5pm has now arrived at 638pm. While I can understand a slight delay, waiting that long is ridiculous. We also think that the items are a little bit smaller than when we first started using our vouchers.
The sushi tested good and I’m ok with items being excluded as long as it is clear when I buy the voucher. I also don’t mind a small delay in the items coming. But waiting more than 90 minutes for sushi is just bad service.
The one in Viaduct is fairly average, but Sushi Train was worse.
I used one coupon and even at the discounted price the bad food was not worth it. I let the second coupon expire because I had no desire to ever go back. So they effectively got my full $ for a bad meal.
This is run by Korean’s by the way not Japanese people so not entirely authentic but the decor was fantastic and the service was very prompt and professional.
The food was good, my partner and myself had a selection of dishes, many of the meals on the sushi train looked a little old but we did go at the end of the night. Only disappointment was when ordering some of the sushi from the chef it came out stone cold from the fridge and was not very pleasant.
Overall I was impressed with this restaurant, I will probably go back again.
My partner and I had a deal voucher so we ate $40 worth but only spent $20. Would have paid $40 for it though as it was worth it.
Was worried there wouldnt be much selection as my partner and I do not eat seafood however there are a range of yummy chicken and vegetarian plates.
Sushi was fresh and cooked right in front of you.
As much fun as it is taking plates off the sushi train, you can order plates from the menu (which was great as no chicken plates were on the train at the time).
The dessert was absolutely amazing!
Only bad points I would say are the music and the parking.
The best part is you can sit down and eat straight away which is always good. Waiters were great and only rang the bell once. I was disappointed there was no chicken sushi (why??) but everything was fresh and yum. The best ones are the deep-fried sushis which are like a katsu – you HAVE to get those ones if you go here.
Seems like they improved since the bad reviews =) good for us!
The coupon restricted ordering to the actual sushi train, not the a la carte menu.
All-in-all it was a “satisfactory” experience, but with the pricing of the dishes tending — marginally — on to the high-side.
Our bill (for two) came to $67.50, with $30 being deducted for the value of the coupon. There is a customer loyalty card offered at the time of paying.
But the food wasn’t =(. Tasteless sushi, quite bland. I can make better sushis. I’m vegetarian so I tried all the vegetarian sushis and they were not up to standard. The sushi rice didn’t taste fresh and it was cooked with too much water. There really wasn’t a sugar-vinegar ratio in the sushi rice too because …they probably held back and just used few drops.
In terms of ambience it was …OK…..and I suspect the people working there are Korean and not Japanese not that it matters…just an observation!!