We eat her fairly regularly, takeaways as well as dining in. Usually the food and service is great, but last time we went for my birthday the service was poor. Hopefully this was an aberration and not a sign of things to come. Will still go again, but the service needs to improve on this visit.

Just got a take out order from Tulsi.

The phone manner of the person taking the order was good, he even helped me with the menu and made suggestions so we could get best value for money.

Got to the restaurant to pick up the order, was met in a friendly and welcoming manner, and the transaction went very smoothly in a timely manner.

After a ten minute drive home, the food was still hot and delicious. Very well done.

We went there on a Saturday night as a special occasion. While the service was adequate, the food was mostly disappointing. We ordered the mixed platter….did the Chef have an accident with the salt? Is Indian food meant to be so salty? The samosas were overcooked, nearly burned. When my main came out (Chicken Biryani (sp)), the plate had not been cleaned, and there was sauce and rice smeared on the outer edge of the bowl. Attention to detail would have helped.

I won’t even rate a star in this place. Our anniversary night started fine until we dine in Tulsi Petone tonight 19/04/2011. It started with a very pushy waiter taking an order. Unhelpful, No customer service, whatsoever that it seems like we shouldn’t be ordering at all. It was totally shocking! We waited for 30 minutes until the food is served. The food is served in very small amounts and we paid 46.00 dollars for two tiny bowl of curry and one small plate of rice!!! for the two of us. I am not really happy and I promise that I will never come back in this place. This is the worst dinner I had in my life. UNBELIEVABLE.

I would never go back to this place.
Been three times:
* First was terrible. Food average, service shocking, wait for food interminable.
* Second, lunch with father in law, $5 lunch deal. Food ok, service terrible, wait for food not as bad as first time.
* Third time – went along as part of a group when someone else had booked. Food took an incredible length of time to arrive. Was average when it got there. No apologies at any time from staff.

How do these people stay in business?

After having a friend rave about tulsi we finally tried it, but apart from a helpful kiwi fellow it was just a horrid experience. The chicken dish seemed to be made from all the left over, chewy chicken bits and also had bones in it. Do not think I will be going back here again

good service and very good food

We arranged a work dinner at Tulsi with a group of around 30 people. Our group had to be somewhere else at 8:30pm, so the staff at Tulsi suggested we come in at 5pm and assured me this would be ample time for them to serve us. Prior to the dinner we arranged a group menu with the staff beforehand, so things would run smoothly and they would know what to expect.

Needless to say, this was not the case. After being served one drink we were left to our own devices for 90 mins until our entree platters finally arrived. There were only about 6 other people seated in the restaurant.
Our main platters started arriving around 8:15pm (3 hours later!), by which point we had no time to eat them and had to leave.

I understand that we are a big group, but after the staff assuring me more than once that this would be fine, I was quite annoyed.
As staff offered no explanation even when asked directly, and only came round to serve drinks once, it was absolutely shocking service. Will never go back.

A group of 12 of us went for a ladies lunch on Sunday and I agree with regards to service.. there was only one waiter who was very very helpful & friendly.. the others, when they appeared, and whom seemed more senior to him, were unenthusiastic and didnt seem to want us there!!??!

But overall good food (one of our ladies who had actually previously lived in India for 7yrs did agree) and good atmosphere, comfy seating, easy flat access.

Prices were good especially for the lunch-time combo.

I have been there twice and the food is really good but i do agree that service would be a issue.I think they need more staff especially in the evenings as i had to wait for a long time for my meal but the environment is really good.

I eat vegetarian food and the food here at Tulsi was good.

However the service was terrible. I ordered raita and pickle, which never arrived. Neither did the roti bread, until I asked for it after the main meal had arrived.

They need a system. The person who took the orders didn’t deliver the food. The person who delivered the food kept walking past our table and putting the food on the next table!

Have been to tulsi many times, the service has been great and food even better!

We’ve dined at Tulsi in Petone many times and have always found the food to be excellent We’ve never walked in to find no one at the desk.