An overall appalling experience.
Hygiene, coffee and service are all lacking in standard. The staff are generally friendly, though they are far from helpful when you ask for extra utensils or napkins.
The coffee was served in a cold cup, the crema was very thin and the body of the espresso was bland.

This cafe is very convenient. Went in for the first time last week and the staff is very friendly. I ordered a mocha and their cups are humongous so it was a treat! I also had the paninis and it was divine. With the adding of green salad to the panini was a bonus as it didn’t make me feel guilty but overall the food was divine and to go with it all a chocolate cake.

Despite the cafe jammed packed it was very good and I would like to continue my visits there.

Bon apetite

This place can best be summarized as simply appalling; the staff consistently lack compassion and fail to keep general hygiene standards on their service. During ‘quiet hours’, this is especially unacceptable; however, this service has not improved over the duration of 2 years. Recommend the service of any other food place in the Queensgate area.

Thank you for noting that “non-customers” are those folks in the process of considering ordering from the menu WHILE waiting for public transport.

Will not go again. This is the second time they forgot my order. Not the best place, but handy.
Today they weren’t busy and ordered a coffee while I waited for a friend. The 2 tables by the window were dirty so I moved the clutter and sat watching for my friend.
Staff were standing around talking.

Twenty mins later and another woman had received her coffee so asked where mine was. They had forgotten…again.

I was told if I hadn’t sat at a dirty table they would have bought it to me. But…I wanted to watch for my friend and put the number clearly so they could see. Why aren’t tables cleaned.?? They weren’t busy.
No apology at all. I asked for my money back and a friend and I went elsewhere for a late lunch.

My recent visit was the most appalling cafe experience in my life with the owner asking what right I had to sit in his cafe doing business when I only bought a sandwich (the coffee isnt the greatest). It was unfortunate the person I was with hadn’t bought anything this although they have in the past. After they left had left (35/40 minutes after arriving) I was contemplating buying another sandwich and a hot drink before he pounced on me, bearing over me and started on about my lack of entitlement to stay in his cafe and how good he was that he hadn’t interrupted my during the meeting to make his point (and ask us both to leave I imagine)

Absolutely disgusting phone service. Very unprofessional and rude. If this is the type of phone service provided I would hate to think what sort of personal customer service is provided. Your staff need training. Person who answered my phone call had no communication skills whatsoever very rude and abrupt then hung up. How rude. I will not be recommending your cafe. In fact quite the opposite

My partner and I stopped here for brunch one weekend whilst waiting for the mall to open. It was fairly early so only a few patrons were inside.

We shared an omelette and a strawberry and whipped cream pancake dish with a large mochachino to share since we had already had a light breakfast.

Service and decor were ok. It’s just a cafe, so there’s nothing special about it. The drink was fine, although a bit on the sweet side. We couldn’t really taste any coffee in it, but the bowl was large enough for both of us and then some. The omelette was very poorly executed. It was watery, greasy, and flat. There was nothing to it at all and probably worse than I could do at home with on eye closed. There was no attempt at presentation or flavour, just grease, salt, and a slab of scrambled eggs with mushrooms and cheese inside with some burnt toast on the side. It was actually a chore to finish and we needed generous amounts of tomato sauce to make it palatable.

The strawberry and cream pancake, on the other hand, was a great compliment to the coffee and in hindsight, that’s all we should have ordered.

It’s probably fine for a drink and light snack to go with your drink, but for a meal, you might leave feeling disappointed.

Went for brunch yesterday. Service was great, prices was OK but the taste of the meals are below average. I had macaroni cheese, it was too watery, not enough cheese and the breakfast had all cheap ingredients and priced $13.30. Should have better stuffs in it.

I will go there for the service and the coffee, food need to improve

I think that this cafe is quite a good choice for a family meal out, especially on a Thursday or Friday night, as that is when they have their delicious roast meals.